商务英语点餐对话范文

2022-12-27 来源：其他范文收藏下载本文

推荐第1篇：商务英语对话

商务英语对话

作为职场中的一员，我们免不了要外出办公。为了使自己的工作更有效率，我们就需要提前和对方确定好相关事宜，这时，电话就发挥了相当重要的作用。通过电话还可以用它来解决当面不好说的许多问题呢！本期，我们就来学习一下如何用电话预约和解决问题。

A: And the number? 电话号码呢？

A: OK.You’ll be hearing from Mr.Bush later in the morning then, Mr.Smith.

好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。

B: Thank you for your help.Good-bye.谢谢你的帮助，再见。

A: You are welcome.Good-bye.别客气，再见。

A: Madison Industries.This is Cathy Winer speaking.Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗？

B: Good afternoon.Could you connect this call with Mr.Black, please? 下午好，麻烦你接到Black先生，好吗？

A: May I know who’s calling? 请问您是哪位？

B: This is Mary Fox of A.B.C.Computer Co…I’m calling on behalf of Mr.Tom Backer, the general manager of our company.这里是A.B.C电脑公司的Mary Fox.我是替我们公司总经理Tom Backer先生打电话。

A: I am sorry, Ms.Fox.Mr.Black is now in a meeting.May I have your number and ask him to call back later?

对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？

B: I’m afraid Mr.Baker would like to speak to Mr.Black right now.He has got an urgent matter to discu with Mr.Black without delay.

我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

A: OK.Then, would you please hold the line? (one minute later) 好的，请你别挂机。（一分钟后）Ms.Fox, the line is through.Mr.Black is ready to answer the call.Go ahead.Fox小姐，电话接通了，Black先生可以和你通话了，请吧。

B: Thank you for your kind aistance, Ms.Winer 非常感谢你的善意帮助，Winer小姐。

A: You are welcome.别客气。

商务英语学习http://

A: Good morning.NTT Co… 早上好，NTT公司。

B: Hello.May I speak to Mr.Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗？

A: I’m sorry.Mr.Black has just gone out.May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗？

B: This is John Carter from Ace Consultant.Would you please tell me when I could get a hold of him?

我是Ace咨询公司的John Carter.请你告诉我什么时候能找到他。

A: I really have no idea when Mr.Black could be available in the office.Could you call back later or would you mind leaving a meage? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗？

B: I think it’s better for me to leave a meage.But it’s important and urgent.Please make sure he gets this meage.

我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。

A: I see.I’m sure to pa your meages to Mr.Black.明白了，我一定把您的留言传达给Black先生。

B: Good.Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important.I’ll explain later.那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。

A: Okay, let me repeat your meage to see if I’ve got it all.行。我重复一遍留言，看看是否记全了。

(1)经由秘书安排约定

I’d like to make an appoingtment with Mr.Hammer.（我想要和Hammer先生约个见面时间）

原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如 to diascu the contract [洽谈合同事宜]。

（2）经由秘书安排约定

Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？

sometime this week 是[这个星期随便什么时候]之意。最好配合自己的日程表说清楚有空闲的时间，如 Either on Wednesday or Thursday.（星期三或星期四都可以）。

（3）经由秘书安排约定

Would it be poible to see Mr.Hammer tomorrow? （明天能不能跟 Hammer先生见个面？）左句含有 Does Mr.Hammer have time to meet with me tomorrow? (Hammer先生明天

有时间跟我见面吗？），或 If he does have time,may I meet him tomorrow? (如果他有空，我明天能跟他见面吗？）之意。

（4）经由秘书安排约定

What time is convenient for him? （他什么时候有空呢？）也可以说 What time is he available?（他什么时候有空？），但用 convenient 会给人比较客气的感觉。如果无法照对方的要求时间见面时，就说I\\’m available at three o\\’clock.(我三点有空）来试探一下也无妨。

（5）经由秘书安排约定

I\\’d like to have lunch with him tomorrow.（我想明天和他吃午饭）

在欧美，商业界常举行 a lunch meeting [商业午餐]。在这种聚餐中，不但容易相互沟通，也可以借此加深彼此交情，因而用餐的时间长达三小时的情形也屡见不鲜。

（6）直接求见本人

If you have time, I\\’d like to meet with you today.(如果您有时间，我想今天跟您见个面）虽然已约好时间，可是有急事想提早见面时，就可以用这句。如果没有空闲时间就说 I\\’m sorry,but I\\’m really tied up today.（很抱歉，我今天真的没空）。

（7）直接求见本人

Could you spare me about half an hour? (能不能给我半个小时的时间？）

这句话是对熟人说的话。spare是[腾出（时间），分让（东西）之意。有时间的话说 Sure.,OK.等；如果没空的话说 I\\’m afraid I can\\’t.(恐怕不行）就可以了。

（8）直接求见本人

Could we get together at L.A.Restaurant? （我们能不能在洛城餐厅会面？）

get together是[聚会、会面]之意的较为随便的说法。说明聚会地点，如某某餐厅等时，最好指出大家共同认识（shared knowledge)的目标比较好。

（9）直接求见本人

I was wondering if we could arrange a meeting to discu the new product.（我想，我们是不是可以安排一次会面来讨论新产品）

这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if...的说法含有不太拘束形式的温和语气。还可以用Would it be poible to meet and discu the new product?.

（10）直接求见本人

I\\’m calling about what we discued the other day.（我打电话是为了前几天我们所讨论的事）

这句是已见过面想再继续时的说词。接到电话的人可以答称 I\\’ve been waiting for your call.（我一直在等您的电话里），并接着说Let\\’s get together.When can we meet to talk?(我们来聚一聚。什么时候可以见面？）

（11）询问目的

What would you like to talk to me about? （你要跟我谈些什么事？）

也可以用 Can l ask you what you want to discu?.要见面之前，事先了解讨论的内容、前后关系、背景（context)等有助于预作交涉前的准备工作。

（12）表示同意

Sure.（好啊！）

简短地表达肯定的方式有 Certainly.(当然可以），Of course.(当然）等，意思都差不多。在谈话中如果常用这种简短词句会给人幼稚的感觉。应该用一些不同说法才能给人较佳印象。

推荐第2篇：商务英语会议对话

Conversation 1meeting

A: we need to discu our work plan for next year.Mi Tang, did you prepare a list of action items?

B: yes.Does everyone have a copy? It’s only a draft, so I would appreciate any feedback before I forward it to the other departments.

A: I see that expanding our product line tops the list of priorities.Although product development is important, I also think we need to find ways of upgrading our distribution network.

B: I’ve asked the marketing department to follow up on that.I intend to incorporate some of their suggestions into the work plan before we submit the final report

A: we should also brainstorm with folks in advertising to make sure that our target audience is getting the meage.

B: we’ll have to be careful about how we present our ideas.Those creative types can be awfully sensitive!

A: I’ll speak with the aistant director in the advertising department.We have a good working relationship, and I think she’ll be receptive to our ideas.

B: good.Let’s move on.

Conversation 2meeting

A: today, we’re going to talk over how to increase sales in our country next year.Have you got any idea?

B: I think we should launch a new advertising and promotion campaign at the very beginning of next year.If we want to enjoy a bigger market share in our country, we should first let more people know about our products.

C: I quite agree with your, Mr.Jing.In addition, I think we ought to run some more chain shops not only in some large cities but also in some medium-sized cities in our country.If we only emphasize large cities, we’ll lose market share.I think it is a good channel to promote our products.

A: how do you feel about that, Mr.Brown?

D: I agree up to the point.But I think the main point is that our products are a bit expensive, compared with other brands.A: you mean we’ll reduce our prices?

D: as far as I am concerned, I think it’s a good idea to reduce our price by 5%.Perhaps at the beginning, we’ll lose some money, but it can make customers easy to accept our products.Little by

little, we can make small profits but quick returns.

B: I don’t agree with you.You know, we only make a small profit at these prices.As I see, it’s more important to improve product quality and after-sales service than to reduce price.

A: this seems a sensible and constructive suggestion.On the one hand, we should do further advertising and promotion.On the other hand, we should improve our after-sales service.It’s a good idea to open chain shops in some medium-sized cities.Are we all agreed?

All: yes.

推荐第3篇：商务英语对话总和

A:Hello,This is United Airlines.S:Hello,I’d like to book a first-cla tickets to fly to Shanghai now.A:The next flight to Shanghai is about two hours later.may I have your name? S:My name is Jaden Smith.A:One first-cla seat.is that right? S:Yes.A:Now you have been booked,and the flight number is UA003.S:What’s the fare? A:$2800.S:What time do you start check-in? A:You must check-in at least one hour before departure time.

A:May I have your ticket and ID card, please? S:Here you are.A:Here\'s your boarding pa.Have a nice flight.S:Thank you.

A:Hello, can I see your paport, please? S:Here you are.A:What\'s the purpose of your visit? S:Busine travel.A:Where are you staying? S:Huatian Hotel.A:How long will you be staying in China? S:Seven days.A:Would you please open your bag? S:OK.I just have a couple of little gifts inside.A:Is there anything else in your bag? S:No.A:OK.Thank you.Enjoy your trip!

W:Hello,Huatian Hotel.Can I help you？

T:Yes,I\'d like to book a single room with a bath and balcony from the afternoon of October 4 to the morning of October 10.W：Yes，we do have a single room available for those dates． T：What is the rate，please？

W：The current rate is 680 RMB per night． T：What services come with that？ W：For 680 RMB you\'ll have a television,

a telephone and a major international newspaper delivered to your room everyday．

T: Is there a room for meeting of 8 people that we can use? W:Well,there are fully equipped meeting facilities,and the slides,overhead projects,video recorder and round table are all available upon request.T：That sounds not bad ．I\'ll take it．

W：Very good．Could you tell me your name，madam，please？ T：Yes,I booked it for Jaden Smith.W：How do you spell it，please？ T：It\'s J-A-D-E-N,S-M-I-T-H.W:OK,What about your telephone number？ T:18312345678.W:OK,We look forward to your visit． T：Thank you and good-bye． W：Good-bye．

T: Excuse me!Are you Mr.Smith from New York? S: Oh.yes.I am.T:How do you do.Mr.Smith ? I\'m Tina from DJ Company.I\'m here to meet you.And I’ll be your guide during your stay in

China.S: How do you do,Tina，thank you very much for meeting

me here.T: You are welcome.How was your trip? Mr.Smith.S: Not very good.I was got air.T: Oh,Do you feel better now? S: Yes,but I feel a little tired.Because it\'s a very long trip.T: So,Let\'s go and check in the hotel.S:Fine,I think I’ll be all right by tomorrow,and ready for buine.T:that couldn\'t be better.Please wait for me here.I am going to the parking lot to drive my car.S: Fine, let\'s hurry.

（A car pulls up in front of Huatian Hotel and a doorman goes forward to meet the guests,opening the door of the car ．）

D:Good afternoon,sir.Welcome to Huatian Hotel.S:Thanks, good afternoon.D:I\'m the doorman，sir． So you have got altogether two pieces of baggage？ S:Yes, two pieces.D:The Reception Desk is straight ahead．Sir.S:OK.

R:Good afternoon,welcome to Huatian Hotel.How can I help you? S:I have booked a room here.my name is Jaden Smith.R：Can you please spell that for me,sir? S: It\'s J-A-D-E-N,S-M-I-T-H.R:Yes, Mr.Smith,we’ve reserved a single room for you with bath and balcony.Your room number is 0612.Here is your room card.S:When and where is the breakfast served? R:The breakfast is served at 7 a.m,on the 3rd floor.S:Excuse me．Where can I buy some cigarettes？

R:There is a shop on the ground floor.It sells both Chinese and foreign cigarettes．

S：Can I also get some souvenirs there？

R：Yes，sir．There is a counter selling all kinds of souvenirs.S:Thank you.R:You are welcome.

S:Have you been here before,Tina? T:No, I haven\'t, but it\'s quite well known in Shanghai.How do you think of these dishes?

S:Tastes so good,I like it very much,especially the roast duck. T:I\'m glad you like it.So, have you enjoyed your time in Shanghai? S:Well,the food is delicious,people here are really nice.I like the city.Excuse me．Are you Mr.Lee’s secretary? T:Yeah,I’m one of the secretary of Mr.Lee.Usually,my job is meeting recording,sales evaluation,receive people,work as a close link between the bo and the customers and so on.S:Do you enjoy your job? T:Well,I should try hard to satisfy my bo,which means I have to do extra work everyday.S:Well,But I you can learn a lot from the excellent people that you meet.T:Yeah,every coin has to sides.I also enjoy the benifit my work has brought to me.Then what about you? S:Eh,my job is to lead marketing team to carry out advertising events,sales promation activities and PR events according to mall\'s target and the development trend of market.T:That sounds very difficult.oh,by the way.we’ve arranged a schedule for you.Do you got any questions? S:oh,this couldn’t be better.T:Since it is so,I will take you to visit our company tomorrow.S:Good,and thank you for inviting me to the dinner.

T:Hi,nice to see you again,Mr.Smith.Did you sleep well last night? S:Yeah,I’m all right today.T:Then I’ll show you around and explain the operation as we go along.S:That will be most helpful.I’m very interested in visiting your factory.There’s nothing like seeing things with one’s own eyes.T:That’s our office block,we have all administrative departments there,down there is the research and development section.S:How much do you spend on development every year? T:About 3%-4% of the gro sales.S:Great,do you have any new products? T:Yes,a new smart phone.It is researched by our research and development department.S:Can I have a look at the phone? （产品详细介绍）

S:Wonderful.I think it will be one of the best-selling smart phones.If I placed an order now,how long would it be before I got delivery? T:It would largely depends on the size of the order and the items you want.And here is our sales catolog.S:Thank you,I believe we can have a good cooperation.

T:Now, it’s 8:30.We arrived just on time.

S: Thank you very much.Tina, I have to say goodbye now.But before that, I’d like to say it has been a very

pleasant and productive trip for me.Your company has leftme a very good impreion, and I am deeply moved by

your hospitality.I think our cooperation will be a very

succeful one.T: Thank you very much, Mr.Smith.You are playing a very important part in the cooperation.We hope we can hear from you soon,and wish you a safe and pleasant journey

home.S:Thank you.Bye-bye.

推荐第4篇：商务英语对话Interview

A: Thanks for coming in today, please take a seat.

B: Thank you.Nice to meet you.I’m Juliet.

A: Nice to meet you, too.I’m Lily, the manager of human resource department in this

company.Today, our company wants to recruit a customer manager.So, let\'s get started; tell me a bit about your educational background.

B: Sure! Well, I graduated with honors from XiangTan University with a major in Busine

Administration, with a specialization in Information Management, and I minored in psychology.I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are eential for profeional succe, hence the minor in psychology.

A: Interesting.And, How about your postgraduate studies?

B: Well, I am really paionate about consumer behavior, so I pursued a master\'s in that area.I also strive to keep my profeional skills current, so I continuously attend seminars and conferences related management and customer service.

A: Very good.Now, tell me a little bit about your work experience.I see here that you previously worked at ABC Company.

B: Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and proce management.I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.

A: Impreive! So, what would you consider to be your greatest weakne?

B: To be honest, I struggle with organization and time management.Punctuality has never been a strength of mine.I find it hard to organize my time efficiently.I have actually addreed this weakne recently, by attending a workshop on efficient time management.It helped me a lot, by providing me with great insights on how to get organized and use my time efficiently, so I think I’m getting better now.

A: Good.I think you’d like to know about the remuneration.The basic salary for customer manager in our company is 5000 Yuan per month, and raise is given after six months according to your ability.We provide fringe benefits such as annual bonus, three-week paid vacation in a year and health insurance.Are this satisfactory for you?

B: Yes, these are quiet satisfactory.

A: Great...Well, let me tell you that I am very pleased with this interview.We are short-listing our candidates this week, and next week we will inform our short listed candidates of the day and time for a second interview with our CEO.

B: Great, thanks a lot! I hope to hear from you! Good bye.

推荐第5篇：商务英语常用对话

一、商务：

what time would be convenient for you?

你看什么时间比较方便？

I\'d like to suggest a toast to our cooperation.

我想建议为我们的合作干一杯。

Here is to our next project!

为我们下一个项目干杯！

would you please tell me when you are free?

请问你什么时候有空？

gald to have the opportunity of visting your ompany and I hope to conclude some busine with you。

很高兴能有机会拜访贵公司，希望能与你们做成交易。

what I care about is the quality of the goods.

我关心的是货物的质量。

please have a look at those samples.

请给我看一下那些样品。

I\'d like to know any busine connections abroad.

我想多了解一些你们公司。

I would be happy to supply samples and a price list for you.

我很乐意提供样品和价格单给你。

can I have your price list?

你能给我价格单吗？

will you give us an indication of prices?

你可以给我报一个指示性的价格吗？

I am in charge of export busine.

我负责出口生意。

I\'m thinking of ordering some of your goods.

我正考虑向你们订货。

what about the prices?

那价格方面怎么样？

Let\'s call it a deal.

好，成交！

our product is the best seller.

我们的产品最畅销。

our product is really competitive in the word market.

我们的产品在国际市场上很有竞争力。

our products have been sold in a number of areas abroad.

我们的产品行销海外许多地区。

It\'s our principle in busine to honor the contract and keep our promise.

\"重合同，守信用\"是我们经营的原则。

I wish you succe in your busine transaction.

祝你生意兴隆。

I want to out your product.

我想了解一下你们的产品。

this is our latest devlopment.

这是我们的新产品。

we have a wide selection of colors and designs.

我们有很多式样和颜色可供选择。

the quality must be instrict conformity with that of sample.

质量必须与样品一样。

二、价格

I think we can strike a bargain with you if your pries are competitive.

我认为如果价格有竞争力，我们就可以达成交易。

Is that your quoted prices?

这是你方的价格吗？

It would be very difficult to come down with the price.

我们很难再降价了。

our prices are the most reasonable.

我们的价格是最合理的。

can you cut down the price for me?

你们可以降低价格吗？

we can offer you discount terms.

我们可以向你提供折扣。

Do you quote CIG or FOB?

你们报的是到岸价还是离岸价？

I can aure you our price is very favourable.

我可以保证我们的价格是优惠的。

Please give us your best price.

请给我们报最低价。

All the prices are on the FOB shanghai basis.

所有的价格都是上海港船上交货价。

Your prices are much too high for us to accept.

你的价格太高，我们不能接受。

I can\'t allow the price you ask for.

我不能同意你们要求的价格。

we can\'t cover our production cost at this price.

这个价格我们不能保本。

Are the price on the list firm offers?

报价单上的价格是实价吗？

This is the lowest poible price.

这是最低价了。

thank you for your inquiry.

感谢贵方询价。

How about the prices?

价格如何？

When quoting ,please state terms of payment and time of delivery.

贵方报价时，请说明付款条件和交货时间。

Our price is realistic and based on reasonable profit.我们的价格是很实际的，是根据合理的利润提出的。

If an order is placed, we\'ll pay the cost of the sample.

如果交易成功，样品费由我们付。

三、谈判与合同

Our price is realistic and based on reasonable profit.

我们的价格是很实际的，是根据合理的利润提出的。

If an order is placed, we\'ll pay the cost of the sample.

如果交易成功，样品费由我们付。

I\'m glad that our negotiation has come to a succeful conclusion.

我很高兴我们的谈判获得圆满成功。

When shall we come to sign the contract？

我们什么时候签订合同？

Do you think it\'stime to sign the ontract?

我想该签合同了吧？

Before the formal contract is drawn up we\'d like to restate the main points of the agreement.

在正式签约之前，我们要重申一下协议的重点。

As some points concerning the contrac have not yet been settled negotiation has to be continued before the contract is signed.

由于合同某些问题尚未解决，所以在合同签署前仍需继续协商。

There are a few points which I\'d like to ring up concerning the contract.

关于合同我想提出几点看法。

The seller should try to carry out the contract in time if not the buyer has the righe to cancel the contact.

卖方应努力按规定履行合同，否则买方有权撤消合同。

No party who has signed the contract has the rught to break if.

签署合同的任何一方都无权撕毁合同。

Once a contract is signed,it has legal effect.

合同一旦签署即具有法律效力。

We can get the contract finalized now.

现在我们可以签订合同了。

Have you any questions in regards to the contract?

关于合同你还有什么问题要问吗？

四、订货

When can we expect your confirmation of the order?

你什么时候能确定订单？

We want to order this article from you.

我们想订这种做。

What\'s the minimum quantity of an order for your goods?

你们订货的最低量是多少？

May I see your list?

我可以看一下你的货单吗？

We postponed an order.我们要推迟订货。

Generally speaking,we can supply all kinds of goods.

一般来说，我们可以提供所有种类的货。

We have received your catalogue and price list, and now we order the following goods st the prices named.

已收到你方目录和价格表，现按所示价格购下列货物。

We find both quslity and prices of your products satisfactory and enclose our trial order for prompt supply.

我们对你方产品的质量和价格均感满意，现寄去试订单，请供应现货。

We are pleased to receive your order and confirm acceptance of it.

很高兴接到你方订单，并确认予以接受。

As the goods you ordered afe now in stock,we will ship them without fail as early as poible.

因为贵方订货的商品尚有存货，本公司将一定尽快发运。

I wonder if you could supply us with your latest products for regular orders.

我想知道你们是否能为我们的定期订单供应你们的最新产品。

Our prices depend on the quantity of your order.

我们的价格取决于你们订单的数量。

We could reduce our price by 5% if you palce a substantial reder with us.

如果你们订货量大的话，我们可以减价5%。

We must insist on immediate delivery, otherwise we shall be compelled to cancel the order.我们坚决要求立即发货，否则我方将被迫取消订单。

We would prefer to confirm our order with your firm as soon as poinle.

我们想尽快向你们公司落实订单。

There is a change we have to make in the order.

订单中有一处需要修改。

五、运输

We require that tranhipment be allowed.

我们要求允许转船。

When can you make shipment carefully?

你们什么时候装船？

We\'ll get the goods dispatched within the stipulated time.

我们将按规定的时间发货。

When can you make the balace shipment?

你们何时可以发余下的货呢？

I wonder if you could ship the order as soon as poible？

不知道能否尽快装运订货？

Let\'s dicu about the mode of transportation.

我们讨论一下运输方式吧。

What mode of transportation do you suggest we use?

你建议我们用什么运输方式呢？

What sort of delivery periods did you have in mind?

你所打算的是哪一种发货期？

Please ensure that we\'ll get tight shipping documents before the arrival of the goods.请确保在货物到达前我方可拿到正确的装船单据。

When can we collect the goods?

我们什么时候可以提货？

We can\'t advance the time of delivery.

我们无法将交货时间提前。

I\'m very sorry for delay in delivery.

十分抱歉，交货拖延了。

How long does it take you to make delivery?

你们需要多长时间发货？

六、付款

Our terms of payment are by irrevocable L/C pauable by sight draft against presentaion of shipping documents.

我们的支付方式是不可撤消的信用证支付，凭装运单据见票。

Can you tell it on an installment basis?

你们这里可以分期付款吗？

Do you accept payment by installments?

你同意分期付款吗？

How would you like paymentbe made?

你们采取什么付款方式？

We expect payment in advance on first orders.

我们希望第一次订货要求预付货款。

What are your terms of payment?

你们的付款条件是什么？

We can\'t accept D/P or D/A.we insist on payment by L/C.

我们不接收付款交单或承兑交单，我们只收信用证。

Do you accept D/P payment terms.

你们接受付款交单这种方式吗？

What is the period of validity of this L/C?

这张信用证的有效期是多久？

七、投诉与索赔

A;The shipment i stuck in customs.

出货在海关受阻。

B;If you fail to make the shipment soon, we\'ll cancel the order.

如果你们不能近期发货，我们将取消订单。

A;I\'d like to complain of the damaged goods.

我方由于货物被损向你方投诉。

B;We\'re sorry to say that we are diatisfied with the state of the goods.

很遗憾，我们对商品状况不满。

A;Upon examination,we found the goods are not up to the standard of the sample.经检验，我们发现货物达不到样品的标准。

B;The goods sent are inferior compared to the original sample.

所发送的货比原样品差。

A;How many are you short?

你们缺了多少？

B;Could you pleased send them back to us at our expense?

你能将受损的货品送还我们吗？运费由我方承担。

A;Who\'ll bear the freight?

运费由谁来承担?

B;We have a complaint about quality.

我们要起诉质量问题。

A;We have to file a ckaim on you.

我们不得不向贵方提出赔偿。

B;The goods you sent are not up to the standard.

你们发运来的货物不符合标准。

A;I don\'t think the responsibility should rest with us.

我认为责任不在我方。

B;We can only take on so much.

我们只能承受这么多。

八、税收

A;Paying tax is the duty of every citzen.

纳税是每个公民的义务。

B;Howmany types are taxes divided into?

税收可分为多少税种？

A;Income tax can be divided into personal incone tax and corporation income tax.所得税可分为个人所得税和公司所得税。

B;The tax rate China is not very high.

中国的税收率不是很高。

A;What\'s the personal income tax rate?

个人所得税是多少？

B;Tax evasion is also a crime.

偷税漏税也是一种犯罪。

A;To avoid writing a receipt is a tax dodge.

不开invoice是一种偷税行为。

B;Those who evade tax will be punished by the law.

偷税漏税者将受到法律制裁。

A;Shall savings interest be taxed?

存款利息要纳税吗？

推荐第6篇：商务英语情景对话

新产品推荐

林先生:These are our new models.

这些是我们的新产品.李小姐: What are their strong points?

有什么优点? 林先生: There\'s a lot to be said for them.In the first place.they are more durable than any similar ones on the market.

优点很多.首先.它们比市场上任何类似产品更耐用.李小姐: Why does it take longer to wear out than the others?

为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric.

这纱的质量是经过精心挑选的.而且质地织得很紧密.李小姐: Can you leave these samples with us?

可以把样品留下来吗? 林先生: How long do you want to keep them?

你要留多久? 李小姐: About three days.

大约三天.林先生: That\'s all right

好吧

In the telephone Daisy: Is Tom there?

Tom 在吗? Gates: He’s not here right now.

他现在不在这里

Daisy: Do you know when he will be back?

你知道他什么时候会回来吗? Gates: He should be back in 20 minutes.

他应该二十分钟内会回来。

Daisy: Can I leave a meage?

我可以留个话? Gates: Yes.Go ahead, please.

可以, 请继续。

Daisy: When he comes back, can you have him call me at (206) 5551212?

他回来后, 能不能让他打 (206) 5551212 这个号码给我? Gates: Sure, if you can excuse me for just a second.Let me find a piece of paper to write it down.

当然, 如果你可以等我一下下, 让我找张纸写下来。

Gates: Come again about number, please?

再说一次号码好吗？

Daisy: (206) 5551212

(206) 5551212 Gates: Ok,i get the number

好了，我记下号码了

Daisy: Thank you ,have a good day

谢谢，祝你愉快

快乐参观

杨云: Peter, welcome to our factory.

皮特，欢迎到我们工厂来。

皮特: I’ve been looking forward to visiting your factory.

我一直都盼望着参观贵厂。

杨云: You’ll know our products better after this visit.

参观后您会对我们的产品有更深的了解。

皮特: I hope so.Maybe we could start with the Designing Department.

希望如此啊。也许我们可以先参观一下设计部门。

杨云: No problem.Then we could look at the production line.

没有问题。接下来我们可以看一下我们的生产线。

皮特: OK.May I take pictures which I will send to my colleagues？

好的。我想拍一些照片，发给我其他的同事，可以吗？

杨云: Of course you can.

当然可以了啊。

皮特: You are so kind.Thank you very much.Hope we can work together.

你太好。非常感谢。希望我们以后能合作。

杨云: My pleasure.I hope so.

我很乐意效劳啊。我也希望能够合作。

接机

露西: Hi, you must be Mary?

嗨.你一定是玛丽? 玛丽: Yes.It\'s a pleasure to meet you.How was your flight? Shall we go? I\'ve got a car waiting outside to take us to your hotel.

是的.很高兴遇见你.旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了.露西: That\'d be great.The flight was ok.Thanks for taking the time to meet me here.

太好了.旅程还可以.谢谢抽出时间来这里接我.玛丽: No worries.Our company wants to make sure you have a pleasant trip.

别担心.我们公司希望确保您旅途愉快.露西: I really appreciate it.

我真的表示感激.玛丽: Everything has been organized for you.The accommodation, the transport and all the other little things you should need.

一切都已经为您准备好了.住宿.运输和您可能需要的其它小事.露西: Does the conference begin tomorrow?

会议明天开始吗? 玛丽: Yes, there is a welcoming dinner tomorrow night.

是的.明晚将有一个接风宴.露西: That\'s great.It gives me some time to rest and see some of this city.

真棒.那我就有时间休息一下并且参观本市.玛丽: It\'s already been arranged, I will take you on a city tour tomorrow morning. 这也已经安排好了.明天上午我会带您游览市容.

推荐第7篇：商务英语接待对话

A: Hello, are you Mr.Ford the president of Thailand International Trade Co., LTD? B: Yes, I am.A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I\'m glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel) A: Mr.Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you .(The next morning) A: Good morning, Mr.Ford.B: Good morning, Daniel.A: Mr.Ford, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together .B: Ok.(30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs; We have 282 staffs in total ; Our products are not only sold in ShangHai, also sell in Nationwide through e-commerce sales channels.B: Oh, your company\'s product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Ford, Or I take you to visit the ShangHai ASEAN Expo Convention Center now ? B: okay, this is my first time to ShangHai, I’m going to visit the ShangHai ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: ShangHai is the Green City of China, many Southeast Asian countries and various industry companies will exhibit at ShangHai ,It’s a tremendous busine opportunities for ShangHai.B: Yes, In recent years, ShangHai is developing rapidly, especially rely on ASEAN Expo, ShangHai have a lot of busine opportunities, we want to establish the long-term cooperative relationship with your company.A: I believe you are right . (Two at the airport) B: Daniel , thank you for your two days of hospitality, I feel very happy, not only to complete the company\'s miion but also make friend with you.A: I wish you have a pleasant journey, Remember send a meage to me when you arrival in Thailand.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

推荐第8篇：商务英语对话谈判

商务英语对话谈判：商讨价格英语对话

Peter:I'd like to get the ball rolling by talking about prices.

我们从谈价格开始吧.

Smith:Shoot.I'd be happy to answer any questions you may have.

洗耳恭听.我很乐意回答你的任何问题.

Peter:Your products are very good.But I'm a little worried about the prices you're asking.

贵司产品非常不错,但我有点担心你的价格.

Smith:You think we will be asking for more?

你认为我们会要更多吗?

Peter:That's not exactly what I had in mind.I know your research costs are high, but what I'd like is a 25% discount.

那并不是我想的.我知道你们的研究成本是很高,但我希望能得到七五折.

Smith:That seems to be a little high.I don't know how we can make a profit with those numbers.

太高了.这样的折扣我们没有利润了.

Peter:We said we want 10000pcs over a three-month period.What if we plan orders for a year, with a guarantee?

我们接下来的三个月需要采购10000个,如果我们保证一年的订单怎么样?

Smith:If you can guarantee that on paper,I think we can discuss this further.

如果你能将你的保证写下来的话,我想可以考虑.

英语知识点：

1.I'd like to get the ball rolling by talking about prices.

"get the ball rolling"就是"开始做某事"的意思,"to make something start happening".也可以说是"set/start the ball rolling",意思不变.

I'll start the ball rolling by introducing the first speaker.我来介绍一下第一位讲演者作为开始.

I'd like to get/start the ball rolling by doing sth是一句谈话,谈判时很好的开场白.

2.Shoot:(让某人把话说出来)说吧,请讲.比较的非正式.

You want to tell me something? OK, shoot! 你有话要告诉我?那好,说吧!

3.That's not exactly what I had in mind.

Have(got) sth in mind:打算做某事,有心做某事

What do you have in mind for dinner tonight? 你晚上想吃什么?

How long have you had this in mind? 你想这件事多久了?

大家要注意了,have sth in mind单纯地指想或者计划某事,不带感情色彩,而 have sth on sb's mind意思就大不一样了.

Don't bother your father tonight─he's got a lot on his mind.今晚就别打扰你父亲了--他的烦心事儿已经够多了.

4.What if we plan orders for a year, with a guarantee?

Order: 订货;订购;订单

推荐第9篇：商务英语谈判对话

PART I

我们介绍一款MP5，我（王鹏）用W 表示，刘磊用L表示，我是公司的产品介绍者，刘磊是买家。一开始时组长先旁白，旁白大概为我带着刘参观了工厂，然后回到了办公室，然后我们开始对话。

L：It was very kind of you to give me a tour of the place.It gave me a good idea of your product range.

(谢谢你们陪同我看了整个工厂.这次参观使我对你们的产品范围有了一个很好的了解.)

W: 带我们的客户来参观工厂是我们的荣幸.不知道你总体印象如何?

It\'s a pleasure to show our factory to our customers.What\'s your general impreion, may I ask?

L: Very impreive, indeed, especially the speed of your NW Model.Would you tell me more details.

(很好.尤其是你们的NW型机器的速度,您能给我多讲讲这个吗？)

W: 那是我们新开发的产品.性能很好.两个月前刚投放市场.它具备MP4所有功能，而且可以上网，能即时听音乐，再也不用等待下载了。这一个东西就可以满足你所有的多媒体方面的需要。

That\'s our latest development.A product with high performance.We put it on the market just two months ago.All the features of the standard MP4s, but it also has Internet capabilities and can acce music.Instantaneously, There is no need to wait on downloading anymore.It has all of your multimedia needs in one convenient device.L: What about mobile phone technology?

(它的移动电话技术怎么样？)

W: 嗯，我正要讲到那个。是的，它也有移动电话功能。

Well, I was just getting to that.Yes, it also has a mobile phone built in.

L: Blue tooth?

(蓝牙？)

W: Yes.

L: Wirele?

(无线网络？)

W: Yes

L：Infrared?

(红外？)

W: 是的，当然有。它播能放电影、音乐和存储文件

Oh yes, of course.It can play movies, music and store files.

L: Could you give me some brochures for that machine? And the price if poible.(能给我一些那种机器配套的小册子吗?如有可能.还有价格.)

W: 这是我们的销售目录和说明书.我们不仅可以按照你们的要求来生产设备.而且我们的软件系统和售后服务都是一流的

Right.Here is our sales catalog and literature.Because not only do we custom build the equipment to your requirements but our software and after-sales service is first cla.

L: Really? You can custom build to our needs?

(真的吗?你们能按我们的需要生产吗?)

W: 当然.我们有自己的电脑专家和工程师.所以我们不仅可以生产你们所需要的系统.而且还能安装全部的必要软件和网络.

Certainly.We have our own computer specialists and engineers that can not only build your required systems, but also install all the neceary software and networks.

L:That sounds great.Give me some time to think about whether order this Mp5.I would email to you after three days.

W: ok.I am looking forward to you replay.Thanks.

PART II

After a week, Busine Negotiations

W: 今天我们能坐在这里，说明我们双方都是很有诚意的合作的，所以我希望我们的这次合作能够愉快并且能够达到我们真正的双赢，相信贵公司来这里之前也对我们公司有了相当的了解，A集团是世界MP5w第一品牌。

Today we can gather here, which shows that we are eager to cooperate with each other, so I hope we can make a good cooperation happily and can achieve the win-win.We believe that your company has fully understood our company-------A Group is the first MP5 brand.

L: Yes, We also we are very sincere to seek cooperation as a result of the achievements of your company.Meanwhile, we also believe that your company knows about our company’s sales, so I hope we can achieve long-term cooperation (是，我们也是看到贵公司有这样的成绩才会很有诚意的来寻求合作，而且我们也相信贵公司也了解我们公司销售，所以希望可以达到双方的长期合作)

W: 既然我们双方都有这样的一个目标，那现在就我们合作中的一个项目mp5进行一个详谈

Since we both have a same goal, now let’s have a full discuion about mp5.

L: ok, Let\'s begin.

W: 这个是我们这次合作项目详细介绍，贵公司要求按季度进货而且进货数目根据季度也有不同，最高期就是夏季的进货，而且数目巨大，所以我们给出了这样的一个项目合作方法，就是根据贵方的销售进行供货。

Here are the details: you are required to stock goods every season.However, the numbers of the goods are different as the season changes.The number of the goods sold in summer is the largest in all, so we made such A project cooperation plan according to your sales.

L: we also see your company\'s delivery conditions, from which we know that your company try to reduce inventory.We are grateful for the considerable discount that you have made.But, will you supply 10 percent more?

(贵公司给出的供货条件我们也看了，从贵公司给出的项目合作方法上看出来，贵公司是给出了相当大的优惠，给我们一定程度上减少了库存量，对于贵公司给我们的这个优惠我们表示相当的感谢，只是可不可以在夏季销售上在增加一成)

W: 既然贵公司要求加货，我们当然表示感谢，不知道贵公司在其他方面有什么要求没有？

We are glad to hear you want to have more; do you have any more requirement in other aspect?

L: After seen your quotation, I think this one will still have considerable space.Canyou give us more discounts on the price, especially on the price of the mobile phones? This is our largest purchase quantity; how about giving us more reasonable prices on these two?

(我们看了贵公司的报价单，我觉得这其中还是会有相当大的空间，所以您看能不能在价格上在给我们一些优惠，尤其是在手机的价格上，这个是我们最大的购货量，所以希望贵公司在这两个上面可以给我们一个更合理的价格，您看怎么样？)

W: 恐怕不行。这单价确实比去年高了点。但是仍然低于现在的行价。

I’m afraid not.This unit prices are higher than last years, but still lower than the quotations you can get elsewhere.

L：I am afraid I cannot agree with you there.I can show you other quotations that are lower than yours.

(我恐怕不同意你的观点。我能找到比你更低的价格。)

W: When you compare the prices, you much take everything into consideration.Our products of higher quality well your quotations you get from other sources for goods of ordinary quality.

L: I grant that yours are of better quality, but still we don\'t think we can succeed in persuading our customer to buy such high prices.

(我同意贵公司的产品质量好，但是我方认为我们无法说服我们的顾客买这样价高的商品)

W: 如果我是你，我并不担心这个。把各方面都考虑进去，我认为在销售上不会有很大的困难。

If I were you, I wouldn\'t worry about that.Taking everything into consideration, I can show you our prices we offer you are very favorable.I don\'t think you\'ve any difficulties in pushing sales.

L：But market prices are changing frequently.How can I be sure that the market will not fall before it arrival your goods at our port.

(市场是瞬息万变的，我怎么能保证在收到你货物之前价格不会下跌呢。)

W: No, I don\'t think you can.It\'s up to you to decide.

L：If you can promise delivery before July 26th,I will be able to decide it looks as if the market will go down until then.

(如果贵方能在7月26号之前发货，我方将能够决定那时的市场价格是否会下跌)

W: 但是不知道贵公司的货款何时能打过来？

Ok, I promise you.But I don\'t know when your payments will come to us?

L: I carefully economical just now, This bill will added up to millions of money.Such a big amount, we cannot pay you at once.So we suggest how about pay on the installment plan?

(刚才我仔细的合算了一下，这么大一笔数额，我们也不可能一次就付清吧！所以我们提出分期付款的方式，您看则么样？)

W: We also have economical, this is indeed a numerous amount.But i don\'t know how you will pay on the installment plan.

我们也核算过了，这确实是一笔不小的数目，就是不知道贵公司是怎么一个分期付款的方式

L: We put forward the installment in your company is the first one week after the arrival of the goods, after our inspection s we will make payment in three days , as for the rest of the tail section at the end of the year we will pay you at the end of the year , what is your opinion？

(我们提出的分期付款方式是在贵公司第一次货物到达后的一个星期内，经过我们的检验合格以后我们会在3天内进行付款，至于其他的尾款我们将在年底付清，不知道贵公司是什么意见)

W: 好！为了我们将来的继续合作，我们愿意接受贵公司的意见，接下来就让我们的秘书去起草相关的文件合同，希望我们的合作愉快，下次见面的时候就是我们签合同时候了！谢谢贵公司的到来

Good! For our further cooperation, we are willing to accept your suggestion.Next let us secretary to draft the relevant contract, and I really hope that our cooperation to be happy, Next time we meet will be the time when sign the contract.Thank you for your

coming .

L: I am pleased that our cooperation could be so happy, thank you for your hospitality。

(很高兴我们的合作能够这么愉快，也感谢贵公司的接待，谢谢)

推荐第10篇：商务英语对话练习最新版

商务英语对话练习2012最新版

鸡尾酒会 cocktail party ，茶话会 tea party ，包餐/点餐 table d’hote/a la carte ，上菜 serve a courst ，您的位置在这里 Here

一

轮决

会

is 谈

议

one

of your round

seat.talks

resolutionunderstanding

open.

谅解备忘录现在开会

memorandum declare

the

meeting

请…发言 I invite the representative of …to take the floor.下面我给各位简要介绍一下北京的经济情况 Nnow I would like to give you a brief overview of Beijing’s economy.我的介绍完了，谢谢。 That’s all for my presentation.thank you

我先说这么多。 So much for my remarks for now.我要说的就是这些。 That’s all for what I want to say.您看是先谈原则问题呢，还是先谈具体问题？ I wonder if you would like to start with matters of principle or specific iues?让我先谈一个问题。 If you agree,(With your permiion)let me

start

with

one

iue

在谈那个问题之前我想对您刚才讲的话谈点看法。 Before we turn to that iue, I wish to make a few comments/remarks on your

presentation.

您对此事怎么看呢？ I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see

this

matter?

我提议休会十分钟。 I propose a ten-minute break.我想接着刚才的问题讲下去。 I will pick up where we left off just

now.

对不起，我插一句。 Sorry for the interruption but

当怎我

然么没

有

可都异

行议以。。

。 I

all you

meanay.

Whatever have

objection

我方对这个问题有异议。 We take exception to this question.我们高兴地看到 We note with pleasure that这个日期贵方觉得合适吗？ I wonder if this date wuld be suitable

for

you?

不知你们上午谈的怎样？ I wonder how the meeting went this

morning?

我方很希望贵方能尽早给予肯定的答复。 We would greatlyl appreciate it if you could give us your favourable and prompt commitment

soonas

poible.

请你们务必在8月1日前提出意向书。 You are kindly requested to submit the letter of intent on the date no later than

纠提

缠倡

这节

个约问 1st 题

entangle

this

August.iue

advocate/uphold thriftine

为了国家的繁荣 for the sake of national property经受了时间考验的友谊给我留下了很深的印象。 The time-tested

密

friendship 切

注

leave 视

me Keep

deep close

impreion.watch

促进密切合作 spur/promote intensive cooperation

久好

仰久

I’ve 不

见

heard 了

much

time

about no

you.see.

Long

辛苦了 You’ve had a long day.You’ve had a long flight.尊敬的朋友们 distinguished/Honorable/Respected friends阁下(多用于称呼大使)

Your

Excellency

我代表北京市政府欢迎各位朋友访问北京.On behalf of the

Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助，我谨代表北京市政府表示衷心的感谢。 On behalf of the Beijing Municipal government, I wish to expre our heartfelt thanks to you for your gracious aistance.在北京过得怎么样？ How are you making out in Beijing?我一定向他转达您的问候和邀请.I’ll surely remember you and

your

invitation

him.

欢迎美商来北京投资.American businemen are welcome to make

investment

Beijing.

欢迎多提宝贵意见.Your valuable advice is most welcome.

不

虚

此

行

It’s

rewarding

trip.

您的日程很紧,我们的会见是否就到此为止.As you have a tight schedule, I will not take up more of your time.请代我问候...先生 please remember me to Mr.感谢光临 Thank you so much for coming.

欢

迎

再

来

Hope

you’ll

come

again.

欢迎以后多来北京 Hope you’ll visit Beijing more often.

请留步,不用送了.I will see myself out, please.

祝

多您

一

保路

平

重安

Have

Take a

nice

care.trip.

愿为您效劳。 At your service.为…举行宴会/宴请 host a dinner/banquet/luncheon

欢便

迎

宴宴

会 in

honor welcome informal

…dinnerdinner

午宴（附有情况介绍或专题演讲等内容） luncheon便餐 light meal

工作午餐 working luncheon

自助餐 buffet dinner/lunch答谢宴会 return dinner告别宴会 farewell dinner 庆功宴 glee feast招待会 reception庆祝中华人民共和国成立四十五周年招待会 Reception Celebrating the 45th Anniversary of the Founding of the People’s Republic of China

第11篇：商务英语修改合同对话

商务英语修改合同对话

A:Good morning .I am a manager of ABC company from Thailand.I am Mr.Tang

B:Good morning .I am sales manager ofTianJin Machinery Imp & Exp corp.You can call

me Mr.Xia.

A:I am very glad that we have come to terms for the first deal between us.And Mr Xia, before

we sign the contract ,let\'s go over all the terms again.If you have anything problem, you can

indicate it.

B:OK, Let me see.En.........Price、shipment and payment is all OK.But I think insurance is not

Clear.We should add to this provision: the insurance premium should be borne by the Thai

party since the price is set on a CFR basis

A:Right, I agree.Mr Xia, Anything else you would like to discu ?

B:Well, There is nothing .Thank you.

A:OK, We will contract you as soon as the formal contact is ready.

B:Good, And see you then.

A:See you then.

第12篇：商务英语基础口语对话

Simulated Exercise 1 Mr.Jeffrey is making a call to Oriental Corporation from Sydney, Australia.He has no idea of the quote basis of Oriental Corporation and doesn\'t think the quote reasonable.Mr.Lu, the sales manager, answers the phone, making explanations to Mr.Jeffrey.Lu: Hello, this is Oriental Corporation, Mr.Lu speaking, may I help you? Jeffrey: Hi, I am Ben Jeffrey, we met at Guangzhou Trade Fair last month.Lu: Oh! Hello, Mr.Jeffrey, how have you been? J: I’ m fine, thank you.I’m calling to discu the quote basis of your company with you? Lu: OK.What do you think of it? J: I have no idea of it, could you tell me the specification? Lu: Of course.May I have you specific inquiry? J: We’re planning to place an order for 500 bales.So, what’s the price? Lu:I’d like to give you the lowest price of 1500＄ per bale FOB Sydney.J: Oh, I don’t think it is reasonable, after all, we have cooperated many times.Lu: I know, it is just for this reason that I try my best to give you a lower price.J: I was wondering whether you could give us a discount.You know, discount will encourage us to push the sales of your products.Lu: If the order was for a large quantity, say, 1000 bales, we will give you a 4 percent discount.J: That’s great.I will discu it with my bo and then ring you for another talk.Lu: OK, please call me at any time.Simulated Exercise 2 Mark, manager of the Sourcing Department of Bestseller Company (a competitive clothing company), is answering a call from Janet Hung, the supplier, who is trying to recommend their new clothing materials.J: Hello, I’d like speak to Mark, please? M: This is Mark speaking, who’s that?

J: Hello, this is Janet Hung from London, we met at the Guangzhou Trade Fair last month.M: Oh, hello, how have you been? J: I’m fine, thank you.I’m calling to you for recommending our new clothing materials.M: Well, what the new materials are? J: There are three materials this time: acrylic, modal and flannel.Which particular items are you interested in? M: What about the flannel? J: This material is very soft and warm.It is very comfortable for people to wear.What’s more, it has a big market potential in the coming winter.M: What’s the quotation of this? J: 90$ per bale.M: Oh, I am sorry to say that it’s rather stiff.Could you give us a discount? J: Sure, if you place an order over 500 bales, I will give you a 5% discount.M: OK.I will discu it with my bo and then ring you for another talk.J:Great, please call me at any time.Simulated Exercise 3 The clerk tells the client that no other terms of payment are accepted but Letter of Credit.But the client is reluctant to open a Letter of Credit because his order is not a large one and opening a Letter of Credit is really complicated to him.They are making negotiations over this problem and finally they work out a solution which satisfies both parties.Client: Well, we’ve settled the problem on price, quality and quantity.Now what about the terms of payment? Clerk: We only accept payment by irrevocable letter of credit payable against shipping documents.Client: I see.Could you make an exception and accept D/A or D/P? Clerk: I am afraid not.We insist on a letter of credit.Client: To tell you the truth, a letter of credit will increase the cost of my import.And it also inconvenient for us.Clerk: Oh, sorry.I can’t be of my help in that respect.

Client: Also, there will be bank charges in connection with the credit.It will help me greatly if you could accept D/A or D/P.It makes no difference to you, but it does to me.Clerk: Well, you must know the importance that a letter of credit means to the exporter.

Client: I know, but in view of our long-standing partnership, could you give me some convenience? Clerk: I am so sorry.We haven’t accepted other terms of payment.If not, you can consider to reduce your order.Client: Oh no, I won’t reduce my order.I’ll take the full quantity you offer, and I’ll arrange for the L/C to be opened in your favor.Clerk: That’s be fine.Thanks for your understanding of our payment policy.

Simulated Exercise 4 Richard talks with Min Fang about the packing after having settled an order of another 180000 pairs of shoes.M: Thanks for your support to place such a big order.R:You’re welcome, after all, we have a long-standing partnership.Now could we discu the package of the shoes? M: Sure.You can choose bulk packing, inner packing, carton packing and fiber board packing. R:So many choices that I am hard to make a decision.Could you give me a suggestion? M: Generally, we provide the inner packing and carton packing.I’d like to show you a sample.R:Yeah, that looks beautiful and economical.M: Do you have special requirements? If so, we can make it based on your instructions.R: What size is the inner packing? M: It depends on the size of shoes.R: OK, do you have anything to reinforce them? M: Yes, of course.We’ll strengthen them with plastic straps.R: That would be fine.I’ll take this package.M: OK.Hope this is a pleasant cooperation.

Simulated Exercise 5 Mr.Oswald is making a complaint about the poor quality of the computers they purchased from ABC Company.Mr.Lee, a customer service clerk for ABC Company, is receiving him.Lee: Morning, this is ABC Company, may I help you? Oswald: I have a complain to make.Lee: May I know your name? Oswald: Mr.Oswald.Lee: What’s the matter, Mr.Oswald? Oswald: I have to complain about the poor quality of the computers we bought from your company.Lee: Well , could you tell me the specification? Oswald: We found the quality of the computers is not in conformity with what we stipulated in the contract.The computer configuration is far bellow the standard and didn’t meet the sample.Lee: We apologize for any trouble you have been put to by our error.We will deal with right away and we’ll be responsible for it.Oswald: OK.We’re looking forward to a settlement at an early date.Lee: I promise we won’t let you down.Oswald: Thank you and goodbye.

Simulated Exercise 6 Mr.Li is a customer service clerk for China National Arts and Crafts Import and Export Corporation.He is answering a phone from Mr.Newman, who is making a complaint about the discrepancy between goods and samples.L: China National Arts and Crafts Import and Export Corporation, may I help you? N: Yes, this is Newman.May I speak to Mr.Li? L: Speaking.N: I have a complaint to make.L: What’s the matter, Mr.Newman?

N: When we receive the goods, we found the discrepancy between goods and samples.L: How could that be? Our products were strictly inspected by the China Inspection Bureau before delivery.Can you fax the relevance report for us? N: OK, I will fax it as soon as poible.L: I’ll take care of it.If it’s our fault, we’ll be responsible for it.

N: OK, we’re looking forward to a settlement at an early date.Goodbye.L: Thank you and goodbye Simulated Exercise 7 Lucy, a senior foreign-trade major, is being interviewed by a Project Manager of XYZ Trading Company, Mr.Scotts.L: Good morning, sir.S: Good morning, Lucy, nice to meet you.Please take a seat.L: Thank you.This is my resume.S: Would you tell me something about yourself? L: Sure.I was graduated from Jilin University of Zhuhai College last month.majoring in foreign-trade.I had some internship experiences in a few multi-national corporations and have learned a lot from the work.I think I am qualified to this position.S: How do know about our company? L: Your company is outstanding in this field.I know many graduates want to join you.S: Why do you feel you will be succeful in this work? L: Because I am very interested in this position and I feel my graduate school training combine with my experience is a good fit for it.S: What are your strengths?

L: I tend to look at things at various perspectives.I am extremely self-motivated, creative, organized, and have a strong desire to learn and to perform as much as I can.S: What is your greatest weakne? L: To be honest, I don’t have enough knowledge of trading busine, but I am able to pick up new knowledge and skills quickly.S: So.If hired, when could you star work? L: I can star at any time.S: That’s all for the interview.Thank you for your interest in our company, We will inform you the results within a week.L: Thank you very much.Goodbye.S: Bye.

Simulated Exercise 8 A group of foreign visitors is touring Xitang near Shanghai.Ms.Shao, the tour interpreter is accompanying the group.Create a dialog based on the situation with the help of the following tips in Chinese.S: Good morning, everyone.Welcome to Xitang, a charming, ancient town near water.I’m very glad to be your guide for today’s visit.E: Great, Ms.Shao.We can hardly wait to get to know this beautiful place.S: OK, I’d like to give you a brief introduction of Xitang.About a one-and-a-half-hour drive from Shanghai, Xitang is a hustle and bustle city, which is totally different from Shanghai.E: I think so.I have visited Shanghai last year, it’s a really busy city.S: Yes.Now, look at the ancient buildings, the bridges, and the boats, what can you think of? E: Wow! They give people a sense of mystery.S: Right.Look, over there.The diffuse mist is intoxicating.We can feel the fresh air now, and we can see the falling sunset with rose color at dusk.E: Oh, the local people’s life are so relaxing.S: Yes,the local people live a quiet and relaxed life for thousands of years.E: What a desirable place! S: Also, if you want to stay away from busy life in Shanghai and take a break, Xitang is the best choice.E: Thank you.I hope to have a chance to visit it again.

第13篇：商务英语礼仪接待情景对话

商务英语情景考察对话

A: Hello, are you Mr.Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I\'m glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel) A: Mr.Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you .(The next morning) A: Good morning, Mr.Black.B: Good morning, Amy.A: Mr.Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together .B: Ok.(30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs; We have 282 staffs in total ; Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company\'s product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ? B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there ; And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous busine opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of busine opportunities, It’s can drive the economic development of Guangxi Develop fast ; so we want to establish the long-term cooperative relationship with your company.A: I believe you are right .(They smile, the end of the tour.) (Two at the airport) B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company\'s miion but also make friend with you.A: I wish you have a pleasant journey, Remember send a meage to me when you arrival in the United States.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

第14篇：商务英语对话：帮同事接听电话

商务英语对话：帮同事接听电话

企菜鸟最怕什么？用英语打电话。用英语接听电话时是否有些紧张?别急，以下学习视频展示了办公室中用英语接电话时真实场景。

看MC(METEN Capsule)视频，练听力，学单词，正发音，顺便来测测自己的分数吧！视频怎么用？Just follow the instructions! 我们会在每期中给你一点小tip，你也可以自己去探索哦！

Learning Tip商务视频学习指南：

单词不认识？点击单词，会出现词语解释，还可以点击单词中的每个音标，彻底纠正自己发音不准的问题。喜欢这个单词？那就点击小星星收藏到自己的词汇列表吧！

商务视频学习视频字幕：

Opening a Call

A: My name is Linda Strait.Is Ms.Brown in?

B: May I ask the reason of your call?

A: Ms.Brown asked me to check the status of her order with us.

B: Ms.Brown is not at her desk at the moment.If you give me your name and number, Ican ask her to call you back.

A: Alright.My name is Linda Strait.My last name is spelled \"S\" as in summer,...\"T\" asin teacher,...\"R\" like Robert,...\"A\" apple,...\"I\" like indigo,...\"T\" teacher.

B: I\'ll give her the meage, Ms.Strait.

第15篇：10条商务英语场景对话：加班

10条商务英语场景对话：加班

关于加班的10条商务英语场景对话，幻想加班有加班费，加班就餐能报销，加班过后还有补休……

1.At least two people present 至少两人在场

A:I need to work overtime today.B:Make sure that at least two people are present for safety reasons.A：我今天要加班了。

B：为了安全起见，至少要有两个人在场。 2.Call if there are any iues 有问题打电话 A: Julian, I’m going to work next Saturday.B: Good, call me if there are any iues.A：朱利安，我下周要来加班。 B：好的，有问题给我打电话。

注：”Iues” are problems and troubles, not simply something.3.Check all the electricity, fire, gases after done 离开之前检查电、火和煤气。

A: You can go home, we’ll finish the job.B: Thank you.Make sure to check all the electricity,fire, gases after done.A：你先回家吧，我们把事情做完。

B：谢谢你，（干完）走之前一定要检查电、火和煤气。 4.Exempt 薪水工

A: Do I get overtime pay? B: No, you are an exempt (salaried) employee, and do not get paid for overtime.A：我有加班费吗？

B：没有，你是薪水工，加班是没有加班费的。 5.Have to work overtime 不得不加班

A: Can you finish it today? B: No way, I have to work overtime today to get it done.A：你今天能干完吗？

B：根本不可能，我今天不得不加班才能干完。 6.Overtime meals 加班就餐

A:How about overtime meals, can we expense them? B:Yes, submit the expense report to me.A：加班就餐怎么办？我们能报销吗？ B：可以，把报销单交给我。 7.Overtime pay 加班费

A: How much is the overtime pay? B: It’s 1.5 times for workday overtime, and 2 times for weekends.A：加班费怎么算？

B：工作日加班是正常的1.5倍，周末是2倍。 8.Report expenses 报销 A: Did you report the expenses for the overtime? B: Not yet.I’ll report the taxi and meal expenses later today.A：你加班的费用报销了吗？

B：还没有，我今天晚些时候连打车和吃饭一起报销。 9.Request for overtime 加班申请

A: I just submitted a request for overtime.B: I will take a look and see if it is neceary.A：我刚刚交了一份加班申请。 B：我一会儿看看有没有必要加班。 10.Take off later 补休

A: I have worked overtime for the entire week.B: You can take some time off later.A：为了完成工作，我一整周都在加班。 B：你可以以后补休。

第16篇：户外点餐英语方案

七彩剑桥少儿英语

活动主旨：a.体现学生在学校的学习成效

b.增加学生学习英语的兴趣

c.为学校做宣传提高知名度

d.增强学员及家长的自豪感和自信心

活动主题:户外英文点餐

活动日期:5月2日

活动进行时: 60分钟

活动地点:华莱士

活动对象：补习学生

参加人数：4人（不包括老师）

收费标准：

所需物品：摄像机、相机、肯德基食物(实物)

食物卡片、水果（小教具）

活动经费预算：

现场执行及人员配置：主教1名，助教1名，拍照1名

活动现场执行：活动内容、活动流程

活动详细流程如下：

1.Greeting(问候)

2.Do some review(复习)

问一些课本里用实际情况回答的一些问题，来复习以前学习过的一些单词及句型。简单的英语自我介绍。

3.Now let’s begin our cla(正式开始上课)

Welcome to Wallace(欢迎来到华莱士)

3.1 出示一些食物图片，教授学生如何正确发音。

3.2 带每个单词一遍。

3.3 玩游戏有关巩固单词

4.教授或者是复习在餐厅的一些常用语。

4.1 出示一些有关餐厅用语的中文句子，请学生翻译。

4.2 带领学生跟读句子

4.3 老师和学生之间的角色扮演。

4.4 学生与学生之间的角色扮演。

4.4 现场模拟对话（脱稿）

5.enjoy

5.1 问一些简单的英语脑筋急转弯

5.2 简单的英语绕口令

6.Cla is over(课程结束)

7.开餐啦！

第17篇：KFC点餐英文用语

KFC点餐英语

1.May I help you? / What can I get for you today?

每个店员都会问的。

回答：Yes。

这句也可以不答，直接点餐。

2.For here or to go? / Stay or to go?

在这儿吃还是带走？

回答：For here, number one combo./ To go, one Big Mac with medium fries。

3.With cheese?

在一些店点汉堡时，店员会问你要不要另外加 cheese，大家会比较不习惯。在麦当劳则通常不问。

回答：Yes./ No.Thanks。

视情况回答。如果店员没问，你也可以主动说 without cheese。

4.Do you need some drinks? / Would you like something to drink? / What kinds of drinks?

要不要点饮料？ / 要什么饮料？ (点套餐时店员会问这一句)

回答：Yes, one small Sprite./ Coke, please。

每种饮料都有名字，下面再各别介绍。

5.Cream or sugar?

要奶精还是糖？ (有时点咖啡店员会这样问)

回答：Both./ Cream./ Suger。

6.Would you like fries to go with that?

要不要薯条啊？ (如果你是单点汉堡，店员可能会这样问)

回答：No, That\'s all./ Yes, a big one。

不要，就这些。/ 一个大份的。(如果你想要的话)

7.Is that all? / Anything else?

就这些了吗？

回答：That\'s it./ That\'s all。

就这些了。通常用 That\'s it 的比较多。

8.Five dollars and fifty five cents。

店员会告诉你总共多少钱。

回答：Here is six dollars。

9.Here is forty five cents, have a great day!

如果刚好，他有时会说There is no change!

回答：Thanks./ You too!

下面我们来看一下快餐店通常serve的食物：

1.套餐 (combo)

通常看着图片就知道几号是什么套餐，点套餐时只要说 Combo number one，或是 number two 就好了。有时店员会问Do you want to go large? 如果你需要，他会给你大的薯条和可乐。

2.汉堡 (hamburger)

老美说汉堡通常会说 burger，如 cheese burger。在美国单点汉堡店员会问你 goes with cheese? 所以也可以在点的时候就说 without cheese，他就不会再问你了。有些比较好的餐厅还会问你肉要几分熟，有意思吧。

3.薯条 (fries)

记得以前学英语(论坛)时薯条是 French fries，在美国说 fries 就可以了。

4.饮料 (drinks)

在快餐店的饮料就那么几种： a.可乐 coke b.减肥可乐 diet coke (diet) c.雪碧 Sprited.橘子汽水 Hi-C (or orange soda) e.冰茶 (iced tea)

在美国的 soft drink 大多数是可以 refill 的，你可以在店里喝一杯，离去时再去 refill 一杯，相当划算。

Tips:

1.有些老美喜欢用 \"Micky D\'s\" 代替 \"McDonalds.\" 例如：\"Yang, wanna grab some Micky D\'s?\", \"Let\'s go to Micky D\'s.\"

2.在美国的麦当劳和中国不同的是，它们的蕃茄酱都是自己用的，它会有另外一个小台子摆酱和吸管。但是如果你是外带，他就会你要什么酱 (Which sauce do you like?)，你就可以答说 ketchup 或是 BBQ sauce。

3.有些店的奶精跟糖是摆在外面给你自己拿的，这时你如果点咖啡他们就不会问你 Cream or sugar? 但有些店会把奶精跟糖收在柜台后面，这时他们就会问你\"Cream or sugar?\"

4.如果你点的是套餐，你可以跟他说 Can I biggie size it? 那么他就会给你大份的薯条和大杯的可乐，当然是要加钱的，不过通常加的不多。

5.最有效率的点餐说法：Three, ketchup, Coke to go.意思是 Combo number three, give me ketchup, I want Coke and to go!

第18篇：餐厅点餐可行性研究报告

餐厅点餐系统

可行性分析

研究报告

编写：XX

二〇一X年X月XX日

1.引言： ............................................................................................................................................................3 1.1编写目的： .........................................................................................................................................3 1.2背景说明： .........................................................................................................................................3 1.3参考文献： .........................................................................................................................................3 2.可行性研究的前提： ....................................................................................................................................3 2.1要求： .................................................................................................................................................3 2.2目标： .................................................................................................................................................4 2.3条件、假定、和理财： .....................................................................................................................4 2.4可行性研究方法 .................................................................................................................................4 2.5决定可行性的主要因素： .................................................................................................................4 3.对现有系统的分析 ........................................................................................................................................4 3.1对现有系统的分析： .........................................................................................................................4 3.2数据流程和处理流程： .....................................................................................................................5 3.3费用开支： .........................................................................................................................................5 3.4人员： .................................................................................................................................................5 3.5设备： .................................................................................................................................................5 3.6局限性： .............................................................................................................................................6 4可行性分析： ................................................................................................................................................6 4.1系统简要描述： .................................................................................................................................6 4.2数据流程和处理流程： .....................................................................................................................6 4.3与现有系统比较的优越性： .............................................................................................................6 4.4采用建议系统可能带来的影响： .....................................................................................................6 5.投资和效益分析： ........................................................................................................................................7 5.1支出： .................................................................................................................................................7 5.2收益： .................................................................................................................................................7 6.社会方面可行性： ........................................................................................................................................7 6.1法律可行性： .....................................................................................................................................7 6.2用户使用方面的可行性： .................................................................................................................7 7.结论意见： ....................................................................................................................................................7

1.引言：

1.1编写目的：

在软件开发前期，我们应该通过跟客户沟通，获得一份双方都认同的需求说明文档，针对用户提出的修改要求，及时处理，更新需求文档。确定需求后才能进行相应的开发。明确系统的基本需求，旨在整个开发过程中，指导和帮助编写代码分析解决系统的问题，需求分析文档在软件开发过程中是最重要的一部分，可以在前期避免系统的一些问题，需求分析的质量决定着系统的质量，贯穿着整个开发的过程 1.2背景说明：

中国是举世闻名的美食大国，拥有五千年的饮食文化和巨大的餐饮市场，随着人民生活水平和生活方式的转变，餐饮业具有巨大的投资市场，被称为中国的黄金产业，但同样也应看到，餐饮业不仅面临着巨大的发展机遇，也面临着前所未有的挑战和考验。

餐饮业的不断发展，在经营管理上也逐步向电子化迈进，通过电脑信息系统管理餐饮业的内部事务，使得作业更加简单化、高效。以财务为中心，减轻一线操作人员的劳动强度，节省营业人员的交班时间，加强财务审核管理。提供多种点菜、结算、统计报表功能，提供分厨房直接打印前台点菜数据。在餐饮经营中，传统的纸制作业流程无法满足现代客户在信息娱乐及服务安保等方面的要求。这时，我们就会考虑一个方便迅速快捷的服务方式来改变这种情况，提高竞争力。 1.3参考文献：

《酒店菜单管理办法》

2.可行性研究的前提：

2.1要求：

 功能：将餐厅点菜自动化，简洁方便提供给用户，不用重复以前繁琐的人力工作，大大提高餐厅的服务效率。

 性能：顾客点餐将完整的输入中心服务器，通过服务器方便厨房及收银人员对菜品的操作，系统更新速度快，满足顾客的换菜等实时要求。

 输出要求：打印凭条完整准确无误。数据内容：顾客餐桌号菜单以及各个菜品价格点餐时间，顾客额外要求等。

 输入要求：简洁方便易识别。数据内容：菜品的关键字方便系统辨认额外要求需要注明

安全及保密方面：顾客，服务人员，厨师等人员只有查看信息的权限，没有修改价格以及撤销菜品，修改顾客信息等权限。前台经理拥有修改价格撤销菜品的权限。同时赋予统计收支，等管理功能。与软件相关的其他系统：基于数据库的各类信息存储系统。

2.2目标：

为各种大小型餐厅，提供一个完整的迅速的方便的点餐环境，方便顾客点餐省时省力,给予顾客一个轻松的点餐方式。 2.3条件、假定、和理财：

 建议软件寿命5年

 运行环境 window7以上

 经费投资来自学校 2.4可行性研究方法

通过对各大中小型酒店管理者进行调查问卷及访问谈话，从而得到用户对此系统的信任度、关注度以及依赖度。或者直接与顾客进行交流来确定系统的成熟度、完善度以及是否需要新添项目。 2.5决定可行性的主要因素：

 成本效益分析结果：效益远远大于成本。  技术方面：现有阶段完全可以承受开发任务。

 操作方面：现有同学都可以方便快速接受对系统都有了解。

3.对现有系统的分析

3.1对现有系统的分析：

现有系统存在严重的走单、走餐、走数，而且人为错误时有发生，服务员人数较多，酒店整体看起来不易整齐、较噪杂。由于是人工管理在人员高峰期时业务流动量不能有效提升，这就降低了整体收入，而且不能及时了解营业情况从而做出合理决策。 3.2数据流程和处理流程：

3.3费用开支：

现在餐饮管理相对落后，人力资源利用方面做得不是很好，人多管理起来就不方便，还要提供其他比较繁琐的责任等等

容易引起以上所述的走餐、走单、走数等情况。隐形成本提高，相对收入就少。 3.4人员：

现行餐饮行业几乎没有技术含量，只需要进行简单的培训懂礼仪就可以，人员要求比较多，较浪费人力资源，不便于管理。 3.5设备：一台用作存储的计算机或是多台不等。

3.6局限性：

由于是人工管理在人员高峰期时业务流动量不能有效提升，这就降低了整体的收入，而且不能急事，了解营业情况做出合理决策。

4可行性分析：

4.1系统简要描述：

在餐桌、后勤、经理的终端安装了windows 7以上计算机系统，主要目的是供顾客点菜和经理管理菜单以及向厨师分配任务。当顾客点菜时，终端向服务器发出请求，服务器根据信息库的实时数据，向终端发送数据，从而显示在终端的屏幕上，当然经理也可以根据实际情况修改菜单信息，服务器核对后，存入信息库。 4.2数据流程和处理流程：

4.3与现有系统比较的优越性：

现有的系统大多较为简单，仅仅能实现点才结账等基本功能，此次开发的系统中，除此之外，还增加了抽奖，退菜加菜，申请会员，参与团购等各种特色功能，而且实现触屏操作，更简单方便，而且界面灵活。

4.4采用建议系统可能带来的影响：

 对设备的影响：由于餐厅业务的特点，信息的存取流量也随之增加，因此需要购置速度快、储存量大、磁盘容量大的数据库硬件系统。触摸屏能提高业务效率，功能强大的CPU和大容量的存储空间能提高处理器的速度，从而减少顾客等待时间，易于操作的触摸屏能把培训时间减到最少，也减少了人员及对人员的管理，提高本店知名度。  对用户单位构成的影响：由于此系统软件针对大中型餐厅所开发设计，为了实现简单方便的操作，要求实现触屏操作。  对开发的影响：用户只需账务简单的触屏操作即可，也可以在留言功能中对餐厅提出建议或意见；对于餐厅的会员，需要进行身份验证还可以享受预定、折扣、抽奖等特色功能；为了本系统能正常有效的工作，需购置打印机、计算机等设备，加强后台数据库的安全措施。

5.投资和效益分析：

5.1支出：

在支出一项里要简单明确的罗列所需要的各项费用，并且要考虑周全，其中包括：硬件设备、应用的软件、数据库管理软件、设备维护、软件的维护、工作人员的工资等费用。 5.2收益：

通过减少劳动力以便减少员工工资支出；改进信息掌握的情况；提高餐厅服务效率等方式提高收益。

6.社会方面可行性：

6.1法律可行性：

 所有软件均使用正版。

 所有技术资料都由提出方保管。

 合同制定确定违约责任。 6.2用户使用方面的可行性：

餐馆点菜系统使用简单，速度快，准确度高，现有人员只需经过简单培训即可熟练掌握其使用方法；系统操作员可使用动手能力较强的人员，经过短期培训就能解决常见问题。

7.结论意见：

通过对项目整体进行可行性分析，该项目无论在操作可行性、技术可行性、经济可行性及社会可行性上均满足要求。因此，开发此系统的构想是可行的，可着手进行实施。

第19篇：点餐收银系统工程合同

点餐收银系统工程合同

甲方：乙方：

甲方现委托______________________________（以下简称乙方）承担监控系统安装调试工程。为明确甲、乙双方的权利、义务和经济责任，本着平等互利、等价有偿的原则，甲、乙双方经友好协商，并依照＜中华人民共和国合同法＞之规定，就甲方委托乙方点餐收银系统安装与调试达成如下协议：

一、工程概况

1、工程内容:点餐收银系统的安装、调试以及培训

2、工程地点:__________________________________

3、合同签订地：___________________________________

二、技术标准及质量保证

1、技术标准：乙方点餐收银系统布线严格遵照《综合布线系统工程技术规范》，进行规范施工。

2、乙方所供设备均以附件《点餐收银系统配置报价清单》的型号和数量为标准。

3、乙方保证本项目所供产品均为合同中指定的产品，且包装为原包装。产品进场时经甲方验收后进行施工。

三、双方责任

1、乙方负责为甲方提供附件《点餐收银系统配置报价清单》中的设备，具体服务内容包括：进行该系统的安装调试；培训操作员并交付使用；提供该软件的售后维护。

2、甲方协助乙方完成该收款机的安装调试工作，具体包括：系统安装环境基本就绪（确定收银台、电脑室及其它网络信息点位置分布）；具备最基本的工作条件（电源、有安全接地保护、相关外设及网络设备）；操作人员基本就位（收银员、系统管理员及相关财务负责人），并履行本合同付款条约，如果甲方未按本合同约定支付或延迟支付乙方合同款项，造成供货、维护的停滞、延误，责任由甲方承担。

四、工程造价：详见附表《点餐收银系统配置报价清单》

1、工程总造价合同金额：______________（大写）_________________________ 。

2、整个工程必须满足甲方认可的设计方案和功能要求，以甲方审定的设计方案为标准，在此基础上单价不再作任何调整（以甲方要求增加项目除外）。

五、工程付款方式

1、本合同签订之日起____日内，甲方须支付乙方工程总造价_____%的预付款，作为定金及购置相关工具和设备。

2、工程量施工到大约50%后，____日内甲方向乙方支付工程总造价____%的工程进度款。

3、工程施工调试完成后， ____日内甲方需向乙方付剩余_____%的工程余款。

4、为了保证乙方对甲方的售后，甲方预留乙方_______元的售后保证金，____个月后的三天内甲方须向乙方付清所预留的售后保证金。

六、工程的时间和进度

1、工期为自开工之日起至调试完毕，共____日。

2、如遇下列情况，乙方可顺延工期：

(1) 施工现场电源未接通，或障碍物未清除，影响施工； (2) 因甲方签约时未曾说明的施工限制而影响进度；

(3) 甲方对双方签约认可的设计、配置提出改动而影响工程进度； (4) 在安装调试中停电小时以上或连续间歇性停电天以上； (5) 因甲方决策不及时而影响工程进度；

(6) 因甲方未按合同规定支付乙方有关款项而影响工程进度； (7) 因不可抗力而延误工期。

3、工程中甲方对工程变更，则由甲方向乙方出具工程联系单。

4、在实际施工过程中，根据具体情况，甲乙双方友好协商解决。

七、工程及工程量的变更

1、由于甲方原因，对工程中提出的修改项目，必须向乙方出具工程联系单，确认修改详细清单、工程量的变更和变更金额等事项。如甲方不出具工程联系单，乙方有权利要求甲方按照原设计方案施工。

2、由于乙方因设备停产、施工现场条件限制等原因对工程中提出的修改项目，必须向甲方出具工程联系单，确认修改详细清单、工程量的变更和变更金额等事项。如乙方不出具工程联系单，甲方有权利要求乙方按照原设计方案施工。

八、工程验收

1、甲方有权要求验收工程的部分或全部乙方所供设备，乙方应协助甲方的验收。

2、甲方按附件《点餐收银系统配置报价清单》的设备配置验收乙方提供的设备，整体工程验收遵从附件《点餐收银系统配置报价清单》商定之标准。

3、甲方在收到乙方系统安装调试完毕或工程完工通知之日起两日内完成系统的验收。在此期间内，如甲方没有异议，应即时签署工程验收合格证书，如甲方届时未提出书面异议，也未签署验收合格证书，则视为验收合格。

4、甲方收到乙方验收工程通知之日起三日内不验收，视为验收合格，且有关验收的一切费用由甲方负担。

九、操作培训

该系统安装调试完毕后，乙方负责为甲方收银员、系统管理员及其他系统相关人员进行培训，使甲方可以操作使用该系统，并提供一次开业帮助；培训期间，乙方会就甲方人员的培训效果做出相应的评估报告并交付甲方负责人知晓。

十、售后维护

1、自甲、乙双方签定验收之日起，该系统正式进入壹年售后维护期。

2、壹年售后维护期结束，乙方将向甲方提供有偿现场技术服务。

3、以下情况不在我公司维修范畴内：

（1）设备的外壳正常使用中的磨损、划痕、掉漆等。

（2）非正常损毁：如油、水等液体浸入；场所供电不良引起的故障。（3）非我公司提供的产品。

（4）非我公司提供的产品导致我公司提供的产品损毁。（5）非我公司技术人员进行的维修和改装。

（6）用户未按使用说明书操作而造成使用不当，或非我公司软件或病毒等导致的系统故障。（7）用户未提供应有的工作环境或由于用户二次运输所造成的设备损坏。（8）自然灾害（雷击、地震、海啸等）和意外情况等不可抗力。

十一、解决合同争议的方式

合同执行中，如需变更，由甲、乙双方另行协商确定变更事宜，增加变更单，双方签字盖章，作为本合同的附件。若发生纠纷，由甲乙双方协商解决，若协商不成，提交仲裁委员会解决，直至提交法院审理。

十二、合同附件《点餐收银系统配置报价清单》作为合同不可分割的一部分，同样具备法律效力。十

三、合同附则

1．本合同一式两份，甲乙双方各执一份，双方签字盖章即生效。 2．本合同所属的附件与本合同具有同等效力。

3．本合同执行过程中，所有补充协议经甲乙双方协商签定，盖章之日起生效，属合同的组成部分。

4．本合同若有未尽事宜，双方友好协商解决。甲乙双方同意上述条款，并签字确认如下：

甲方：乙方：代表人：代表人：联系电话：联系电话：

签订时间：年月日

附：

转账银行：转账账号：

第20篇：商务英语情景对话订酒店房间

Booking Hotel Rooms

（Tina and Minnie arrive at Garden Hotel.Minnie is now asking something in the reception desk.） Receptionist： Good afternoon.Welcome to Garden Hotel.Can I help you, madam?

Minnie： Well, I’m Minnie from ABC Company.I’d like to check in, please.

Receptionist： All right.Do you have a reservation with us, madam?

Minnie： Sorry, I didn’t book any room before.I would like to know which standard

room do you have ？

Receptionist： Wait a moment, please.We have standard double room, and standard single

room.What kind of room do you need?

Minnie： What’s the price for standard single room？

Receptionist： oh，sir.The price for standard single room is 200 Yuan。

Minnie： OK.I’d like to check in a standard single room.

Receptionist： All right.How many days are you planning to stay?

Minnie：I want to stay here for 3 days.

Receptionist： Wait a moment, please.Madam，please show your paport or ID card.

Minnie：Here you are.

Receptionist： Wait a moment ，please.Could you please fill in the registration card?

Minnie： Sure.Here it is.Is it all right?

Receptionist： Yes, thanks.Your room number is 202.Here is your key.The room bellman will

show you to your room.I hope you will enjoy your stay.The check-out time is

1p.m.of forth day later。

Minnie： Thank you.

Receptionist： You’re welcome.Good luck。

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