酒店英文复习
2020-03-02 04:44:17 来源：范文大全收藏下载本文
酒店英文复习
词汇：
1.标准单人房 standard single room
2.高档双人房 superior double room
3.豪华双人对床房 deluxe twin room
4.套房 suite
5.应到客人未到 no show
6.超额预定 overbooking
7.饭店日志 hotel diary
8.修改预定 amend/revise reservation
9.销售技巧 salesmanship
10.预定至入住的时间 lead-time
11.房态 room status
12.有数字概念 have a sense of figures
13.脑子转得快 think quickly
14.个性化服务 personal/individual service 15.客服部经理 guest service manager
16.会务管家 meeting concierge
17.团队结账 group billing
18.精简程序 streamline procedure
19.企业名录 busine directory
20.语气婉转 courteous diction
21.欧陆式早餐 continental breakfast
22.服务费 service charge
23.信用卡截止有效期 expire date
24.入住登记卡 registration card
25.总统套间 presidential suit
26.机票预定 air-ticket booking
27.快递服务 expre mail service (EMS)
28.行李标签 luggage tags
29.外汇水单 foreign exchange memo
30.叫号电话 a station call
31.个性化服务personal/individual service
32.手册 brochure
33.客房送餐服务room service
34.钥匙牌 key tablet
35.外汇 foreign currency
36.购物中心 Shopping Center
37.工程维修部 Engineering & Maintenance Department
38.财务部 Financial Department
39.人力资源部 Human Resources Department
40.康乐部 Recreational Department
41.保安部 Security Department
42.采购部 Purchasing Department
43.餐饮部 Food and Beverage Department
44.客房部 Housekeeping Department
45.培训部 Training Department
46.销售部 Sales Department
47.商务中心 Busine Center
48.前厅部 Front Office Department
49.请即打扫客房 Make up room
50.长包房 Long stay in guest
51.贵宾 Very important person
52.走客房 Check out
53.加床房 Extra bed
54.请勿打扰Do not disturb
55.维修房 Out of Order
56.淡季 Off/slack/low season
57.旺季 Peak-season/on season
58.预定记录 Booking record
59.有保证预定 Guaranteed reservation
60.预定客未到No-show
61.退房时间Check-out time
62.未预约的过路客 Walk-in guest
63.平季 Shoulder season
64.平均房价 Average room rate
65.面签 Countersign
66.预付定金 Advanced deposit
67.会计 Accountant
68.买入价 Buying rate
69.市话 LDD=Local Direct Dial
70.国内直播DDD=Domestic Direct Dial
71.本国货币 Home currency
72.夜审Night auditor
73.维修房Out of order (OOO)
句子翻译（将下列句子翻译成中文）：
1.We offer 10% discount for group reservation, sir.
我们对于团体预订提供10%的折扣，先生。
2.Would you like us to put you on our waiting list and call you in case we have a
cancellation?
你愿意我们把您放在我们的候补名单，并且打电话给您假使我们有取消。
3.Unfortunately we’re booked solid, but I could contact other hotels for you.
不幸的是我们订满了，但是我能联系其他的酒店给您。
4.Please write out your nationality, permanent home addre, your occupation, your next
destination and pa port number etc.请写出你的国籍，永久住址，你的职业，你的下一个目的地和护照号码等。
5.We have a wide selection of silk shirts here.我们这里有很多种可供选择的丝绸衬衫。
6.I’ll take the shoes to the shoe polishing room and the polished shoes will be returned to you
in about then minutes.
我要把鞋子带到鞋子抛光室，并且把抛光鞋退还给你在大约十分钟后
7.I recommend China’s silk.It’s of fine quality and texture and convenient to carry.
我推荐中国丝绸。它有优良的品质和纹理，并且携带方便
8.I’m sorry, sir.I forget to explain that to you
.对不起,先生。我忘记给你解释
9.Do you want to go alone, or with a group? 你想单独的，还是一个团体
10.This necklace is made of cultured pearls.It’s only half the price of that one.But it has
equal luster and is just as beautiful as that natural one.这条项链是由养殖珍珠做成的，只有一半的价格，但是它也有自然养殖同等的光泽和美丽
11.For room-to-room calls, please dial the room number directly.There is no charge for house
calls.打房间电话,请直接拨房间号码。内线电话不收费。
12.Would you like a room with a front view or rear view?
你想要一间有前视图还是后视图的房间?
13.Here is your key card.Your room number 1411.这是你的房间卡，你的房间号码是1411.
14.We can arrange a bus for you, 150 yuan for each person including bus fare, guide,
admiion fees and lunch.
我们可以为你安排一辆公共汽车，150元每个人，包括公共汽车费、指导、入社费及午
餐。
15.Your bill has not reached us yet, so I will have to check with the department concerned.
你的订单还没有到达我们这里，因此我将要和有关部门进行核对。
16.The total figure you owe the hotel is $120, plus 15% service charge.
你在酒店总共消费是$ 120,加上15%服务费
17.I recommend China’s silk.It’s of fine quality and texture and convenient to carry.
我推荐中国丝绸。它有优良的品质和纹理，并且携带方便
18.We aure you of the quality and the texture of the goods bought here.
我们在这里向你保证质量与购买的货物的质地
19.Did you make any phone calls from your room?
你在房间里打了很多电话吗？
20.Our hotel has a policy on dealing with laundry damage.The indemnity shall not exceed ten
times the laundry.
我们饭店有政策处理洗衣伤害。赔偿不得超过衣服十倍的价格。
句子翻译（将下列句子翻译成英文）：
1.早上好，中餐厅，有什么需要帮助的吗？
Good morning, Chinese restaurant.May I help you?
2.请问需要订几个人的餐？ 什么时候到达？
How many people would you like toorder the meal?what the time will you arrive？
3.您喜欢大厅里的餐台还是要一个包间？
Do you like the hall or one private?
4.请问什么时间就餐？
Excuse me, what time to have your meals?
5.恐怕那个时间的餐台已经订满了。您是否可以换个其他的时间？
I\'m afraid that time board has been booked.Could you change the other time
6.请告诉我您的名字和房间号。
Would you please tell me your name and room number
7.没问题.王先生，您预订了明天上午11:20靠南边窗户的四人台位。您的房间号是
2687，是这样吗？
No problem.Mr.Wang, your reservations the board for tomorrow morning by south Windows , four people the same.Your room number is 2687, is all right?
8.我们恭候您明天光临。谢谢您的来电。
Tomorrow we\'ll be waiting for you arrive.Thank you for calling
9.早上好，我是预订部的李明，请问有什么可以帮到您？
Good morning, this is li Ming calling from the reservations department, what can I do for you
10.请问您要订哪天的房？
what the day do you want to book the room?
11.您要住几晚？
how long do you want to live?
12.也就是6月18日结账离店。您打算要哪种房型，王先生？
That is, June 18 check out.What kind of room do you want it, Mr.Wang?
13.标准双人间每天400元，豪华双人间480元，您要哪一种？
Standard double is every 400 yuan, luxurious double room is 480 yuan, which one do you want
14.是的，王先生。我们在机场有接待处。只要联系哪里的机场代表，他们会向您提供
帮助。
Yes, Mr.Wang.We have an airport reception in the airport.Just contactthe airport representative in there, they will offer you help
15.谢谢你打来电话，王先生。期待您的光临。再见
Thank you for calling, Mr.Wang.We look forward to your visit.goodbye
阅读理解（理解并掌握下列对话内容）：
一．
A: ReceptionistB: Guest
A: Good morning, madam.May I help you?
B: Morning.My name is Jones.I reserved a suit for my husband, my two-year-old son and my self.
A: Yes, Mrs.Jones.Shall I fill out the registration card for you?
B: Thanks.The name is Jones.J-O-N-E-S.
A: Your first name, please?
B: Margaret, M-A-R-G-A-R-E-T.
A: Your private addre, please.
B: 20 Fleet Street, London, England.
A: How do you spell”Fleet”, Mrs.Jones?
B: F-L-E-E-T.
A: May I know the name of your company?
B: I haven’t got one.We’re here on holiday.I’m a teacher.
A: A teacher, I see.And you’re British.
B: Right.
A: What’s your paport number, please?
B: Just a moment.It’s 6-1-5-1-0-9-T
A: Where will you be going next?
B: Home.
A: Are you going to pay in cash or by credit card?
B: In cash.
A: Now we’ve put you in Room 701.you’ve arrived today, July 20th.Can I reconfirm your departure date?
B: Yes, we should be leaving on the 26th.
A: Fine.And that’s two adults?
B: That’s right.
A: Thanks a lot, Mrs.Jones.And now if you are ready, the porter here will take your luggage and show you the way.
二．
A：CashierB: Guest
A: Good morning, sir.May I help you?
B: I’d like to pay my bill now/
A: Your name and room number, please?
B: Henry Wright, Room 1808.
A: Yes, Mr.Henry Wright.Did you have breakfast this morning?
B: Yes, but I paid cash for it.
A: Have you used any other hotel service since this morning?
B: No.
A: All right.Here is your bill, Mr.Wright, RMB 1,932 in all, including 15% service charge.Please check it.
B: Correct.
A: You have paid a deposit of RMB 2,000, haven’t you?
B: Yes, here is the receipt.
A: Thank you.Here is your change and this is the invoice.Count, please.
B: Right.Thank you.
A: My pleasure.
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