外贸经典邮件集锦

邮件一：（询问客户反馈，选择供应商标准）

Hi Henry,

Good day.

Thank you for your order and support to Gielight, I\'m very glad to be at your service.

Now I\'m are collecting some feedback from clients, can you do me a favor?

Can you tell me the reason of choosing Gielight as your partner? What\'s your standard of evaluating supplier?

In order to offer you better support in future, could you advise what we should improve in future?

Thank you in advance for your help,we will very appreciate it!

邮件二：（询问客户产品情况，推荐合适产品）

邮件三（询问客户背景）

Dear Alice,

Thanks for your inquiry, regarding our led high bay light.

I am SELENA, FROM Gielight CO., LTD.Glad to be on service for you.

In order to give you utmost support, do you mind if I ask the below questions:

1.Could you please let us know more information about your company? 2.How long have you been in LED lighting? 3.What are your main LED lighting products? 4.What is your busine type, distributor, contractor, wholesaler, end user...? 5.Have you ever imported LED lighting products from China?

Your information will be highly appreciated.Thanks and looking forward to your reply!

Best regards, Selena,

邮件四：(价格谈判) Hi Amigo,

Frankly speaking, i really want to support you with very good quality of compatible tube at cheap price.But as you know, it seems very difficult to us due to the current market,

As mentioned, you are competing with the tube Nano launched with cheap price, energy saving and high lumen.Can you share us more info about Nano company and its tube spec?

With our customers\' feedback, price is not very important to valuable clients.They prefer to pay more attention to the quality, warranty and after-service.Real product value must combine all of these.So if i am sales, the best way is to show own advantages including the excellent products behind customers.Do you think so?

Actually, currently we have a new 150cm frosted compatible tube with 24w at 2900lm, which is mainly for German Market.If you feel interested, i can send you the price as reference tomorrow.But the cost is not cheap.

Any problem, pls let me know.

邮件五:（新产品推荐）

Thanks for your precious time to read my mail.

After the exhibition in Frankful, we got lots of information from esteemed customers who liked the high lumen T8 LED tube with 120lm/w at frosted cover & 130lm/w at clear cover for their applications.

According to their requirements and new VDE standards, we have succefully developped such powerful product recently.Pls kindly find out the attached testing report & pricelist if can help you during the promotion.

We sincerely invite you to work with us with your most sincere comment.

Alison

邮件六:（新产品推荐）

Dear Friend,

Good day!

This is May from Gielight.With the continuous development of Led markets, customers are interested in the high Brightne and installation convenient for them.So I\'d like to share our new design Led tube light T8 for your reference:

邮件七:（价格贵回复）

Dear Walter,

Yes, i know most of customers are not happy with the price for high lumen tube.But actually, the high quality 150cm tube is specially for german market.Because of the installation height over 5m, they need higher brightne to illuminate the ground.In other words, they need high brightne 150cm LED tube to replace the existing 58w 150cm CFL tube.That is why we launch such product and only with 150cm at the moment.

For our compatible tube, not only it is compatible with electronic ballast, but also compatible with magnetic ballast at the same time.Actually, for both type of ballasts its compatibility is more than 95%.

Frankly speaking, the product is very potential with its innovative technology in current market.If you don\'t need the tube with high lumen(130lm/w at clear cover), we prefer to recommend you with our economic compatible tubes (110lm/w at clear cover) from from 60cm to 150cm.

Can you share us your comment if it is suitable for your busine and your market? If we are capable to cooperate with you and want to support you, what do you need us to do? Your most sincere suggestion is our best support.

Alison.

邮件八:（询问客户信息）

Dear David,

Got it, thanks!

Normally, we will ask esteemed customers with the following questions before seiously quoting them. a.Any requirements about the warranty, quality, print, color, cover, lumen and certificate?

b.What is your customer range? Retailer, end-user, contractor or distributor?

c.Do you want to remove the ballast or not? And what is your ballast type?

If you can answer us, we are capable of helping and supporting your busine in your market.

Best regards,

Alison

邮件九 展会邀请函：

Dear Friend,

Good day!

This is Alison from Gielight, which has worked together with \"China Wanda\", \"Japan Honda\", \"Japan Fuji Market\", \"Germany Telecom\", \"UK Vision\" for almost 5 years at LED lighting field.

We(Gielight) sincerely invite you to visit our booth at HK LED Show this month, then will see the following innovative items there.

1.VDE certified T8 LED Tube (135LM/W) 2.CE listed Electronic & Magnetic Ballast Compatible T8 LED Tube (135LM/W).........for Europe market 3.DLC/cULus listed + Electronic & Magnetic Ballast Compatible T8 LED Tube............for North American market 4.DLC/ETL/CE listed LED Panel (100-110LM/W) 5.DLC/cULus/CE listed IP66 LED Highbay or Stadium Lamp (100-1000W) 6.New version LED Streetlight + floodlight + tunnel light + tower lamp + projection lamp........

If you will be there, pls kindly reply us and we will try our best to give you the help during your trip.

Thanks & regards,

Alison Huang 邮件十 回复询盘，问清楚客户需求：

Dear Larry

Good evening! And thanks for your inquiry.

This is Joan from Gielight.Gielight as a profeional manufacturer have been in the field of LED lighting over 8 years.We are keeping cooperate with Honda group and FujiMart in Japan, Wanda group(The biggest company group in China), Grand Hyatt in Hong Kong, Vision Accendo in UK.

Gielight always do the project aistance for over three years, and there a engineer team focus on it.In order to support you better, could you pls kindly let us know some details as below?

1) Where do you use these led highbay light? Is that a project? 2) Could you pls kindly let us know the quantity you need so that we can work out a best offer for you? 3) How can we aist you will help you complete the project better? And what kind of offer can help you better?

A detailed quotation will be present to you as soon as got your feedback.Any question pls let me know.

Thanks!

Best Regards

Joan

邮件十一 拒绝对方做独家代理商的要求

Dear Mr.Jack:

Thank you for your letter of 15th September.

As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency.In our opinion, it would be better for both of us to try out a period of cooperation to see how things go.Also, it would be neceary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.

We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.

We look forward to hearing from you. Sincerely,

邮件十二 指定对方为独家代理商

Dear Mr.Jack:

We have received your letter of the 15th and are impreed with the proposal you make.We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.

The Agency Agreement has been drawn up for a duration of one year, automatically renewable on expiration for a similar period unle a written notice is given to the contrary.Enclosed you will find a copy of the draft.Please go over the provisions and advise us whether they meet with your approval.

We shall do all in our power to aist you in establishing a mutually beneficial trade. Sincerely,

邮件十三 处理对货损的投诉

Dear Mr.Jack:

We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectne of our packing.Upon receipt of your letter, we have given this matter our immediate attention.We have studied your surveyor\'s report very carefully.

We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you.We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the lo alone, we suggest that the lo be divided between both of us, to which we hope you will agree.

Sincerely,

邮件十四 放假通知邮件

Hi ***:

How about busine recently?

I am writing to tell you that our factory and office will be temporarily closed from 1st Oct to 7th Oct, for the National Day holiday, and we will be back in office on 8th Oct.

If you have any enquiries, pls send me email, I will check it during that time.Sorry for any inconvenience.

Have a nice day,

邮件十五 处理对货物品质的投诉

Dear Mr.Jack:

We very much regret to learn form your letter of 2nd March that you are not satisfied with the dre materials supplied to your order No.9578

From what you say it seems poible that some mistakes has been made in our selection of the materials meant for you and we are arranging for our Mr.Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.If it is found that our selection faulty, then you can most certainly rely on us to replace the materials.In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.

Sincerely,

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