致歉信

(1) Acknowledging receipt of a complaint letter告知收到投诉信

Thank you for your letter of…regarding/concerning/in connection with…

谢谢您关于……的信件

( 2 )

Apology for the error or fault为出的差错道歉

We must apologise for…我们必须为……而道歉

We sincerely apologise for…我们真诚为……而道歉

Please accept our apologies for…请接受我们为……而做的道歉 ( 3 )

Accepting the complaint承认投诉的情况属实

We agree that the usual high standards of our services were not met in this instance.

我们同意在这件事情上，我们已往的高水平服务没有得以体现。

( 4 )

A short explanation of the fault简单解释错误缘由、造成的影响、处理结果和承诺

Causes原因

The error was caused坏二/was due to…错误是由于……造成的。

Apparently , the problem was the result of.二/resulted from…显然，问题是……造

成的。

The cause of / reason for the mistake was…错误的原因是……

Effects造成的影响

As a result…结果..…，

This led to…这导致……

Consequently…因此……

Solutions处理结果

We have implemented a system to…为了……我们实施了一套工作方法。

To prevent re-occurrences we have.二为防止类似事件发生，我们已经……

Aurances承诺

We aure you that this will not happen again.我们保tjE此类事件不再发生。 ( 5 )

Proposal to settle the difficulty提出解决问题的建议

As a gesture of our regret, we are prepared to..，/we are willing to.../ we would like

to…为了表示我们的歉意，我们准备·，·…我们愿意·..../我们想……

To show goodwill , we will…为了表示善意，我们将……

(6)

An offer to take goods back, make a replacement, give a discount etc.主动提出收

回产品、更换问题产品、打折等

To show our goodwill，we would like to offer you a 5 % discount on your next booking

with us.为了表示我们的诚意，我们愿意为您的下一次预订打九五折。

( 7 )

A concluding paragraph aiming at retaining the goodwill of the customer意在留住客

人的善意的结束语

We look forward to receiving your further bookings， and aure you that you will be

served attentively and promptly.我们期盼继续为您服务，并保证您将得到精心快

捷的服务。

(1)关系代词

关系代词所代替的先行词是指人或物的名词或代词，并在句中充当主

语、宾语、定语等成分。关系代词在定语从句中作主语时，从句谓语动词

的人称和数要和先行词保持一致。引导定语从句的关系代词有:that ,

which , who , whom , whose , as等。该书把where视为关系代词。

·which , that代替的先行词为表示事物的名词或代词，在从句中可作主

语、宾语等。

例如:The book that you are reading was written by D.H.Lawrence.(that

在定语从句中作宾语，代替先行词booko)

The house which was bought by Mr.Smith was destroyed during the earth-

quake. ( which在定语从句中作主语，代替先行词houseo)

·who, whom., that代替的先行词为表示人的名词或代词，在从句中可作

主语、宾语等，whom只能作宾语。

例如:We need a person who has much teaching experience. ( who在从句

中作主语，替代先行词a person o )

The man whom you saw yesterday is my bo. ( whom在从句中作宾语，替

代先行词the~。)

.whose指人或物，替代先行词的所有格，只用作定语;若指物，它还可

以同of which互换。

例如:Would you please show me the dictionary whose cover is blue and

yellow? ( whose是先行词dictionary的所有格，指物，在从句中充当

cover的定语。) (2)关系副词

关系副词所替代的先行词为表示时间、地点或原因的名词，在从句中

作状语。引导定语从句的关系副词有:when , where , why等。

.when所替代的先行词是表示时间的名词，在从句中作时间状语，相当

于“介词+which\"。

例如:There are occasions when one feels lonely.(先行词是occasions, when相当于。n which，在从句中。n occasions作时间状语。) where所替代的先行词是表示地点的名词，在从句中作地点状语，相当 于“介词+which\"。

例如:The city where he was born is developing quickly.(关系副词where 在从句中作地点状语，相当于in which o ) why所替代的先行词是表示原因的名词(多为reason一词)，在从句中 作原因状语，相当于“for which\" .例如:Is this the reason why he didn\'t come to school(关系副词why在从 句中作原因状语，相当于for which .

致歉信

致歉信

致歉信

致歉信

致歉信

致歉信

致歉信

致歉信

致歉信

致歉信

《致歉信.doc》

将本文的Word文档下载到电脑，方便收藏和打印

推荐度：

点击下载文档