酒店相关用语
2020-03-02 09:10:20 来源：范文大全收藏下载本文
酒店相关用语
一、常用词汇
特价房
Sale Room 高级房
Superior Room 豪华房
Deluxe Room 商务房
Busine Room 豪华商务房
Deluxe Busine Room 行政商务房
Executive Busine Room 商务套房
Busine Suite 总套
Presidential Suite 无烟楼层
A smoke-free floor 单床房
Single bed room/Single room 双床房
Twin beds room/Double room 大堂
lobby 礼宾 Concierge
大堂经理
Lobby manager 前台
Front desk 前台接待
receptionist 前台领班
front office supervisor 前厅经理
Front office manager 清洁工
Cleaner 客房服务
Room service 退房
check-out 登记入住
check-in 身份证
identification card 价目表
price list 全价
full price 折扣价
discounted price 标准价
rack rate 优惠价
special price 免费
complimentary rate 支票
Cheque 小费
Tip 兑换率
rate of exchange 收费
charge 账单
bill 推迟
postpone 取消
cancel 更改
change 预定
book/reserve 超额预定
overbooking 行李
luggage 行李房
luggage office
坏了
out of order 灭火喷淋
fire sprinkle 电源插头
power socket 记事簿
note pad 安全门
security latch 吹风机
hair dryer 电视遥控
TV remote control 开关按钮
the switch button 唤醒服务
morning call
二、问候语
1.早上好，先生
Goodmorning，sir 2.很高兴见到你
Nice to meet you 3.欢迎来到我们酒店
Welcome to our hotel 4.愿您在我们酒店过得愉快
I hope you well enjoy your stay with us 5.祝您过得愉快
Have a good time
三、祝贺语
1.祝贺您
Congratulations！ 2.生日快乐
Happy birthday ！ 3.新年快乐
Happy New Year！ 4.圣诞快乐
Merry Christmas！ 5.祝您好运
Good luck to you！
6.祝您旅途愉快 A pleasant journey/Enjoy yourself
四、答谢道歉
1.感谢您的帮助
Thank you for your help 2.太感谢您了
It’s very kind of you 3.别客气
You are welcome 4.很高兴为您服务
It’s my pleasure 5.对不起，让您久等了
Sorry to have kept you waiting 6.我为此道歉
I apologize for this 7.对不起，请在说一遍
Sorry，I beg your pardon 8.对不起，打扰您了
Sorry to
五、征询
1.我能帮您什么吗？
Can I help you？/What can I do for you？ 2.有什么能为您效劳的吗？
Is there anything I can do for you？ 3.我能知道您的姓名吗？
May I have your name please？ 4.您可以把名字签在这里吗？
Can you sign here，Sir？
六、指路用语
上楼
go upstairs
下楼
go downstairs
在二楼
It’s on the secondfloor 请这边走
This way，please 往右转
turn right，please
往左转
turn left，please 在走廊尽头
It’s at the end of the corridor
七、提示用语
1.请走好
Mind your step 2.请当心
Be carefully，please 3.请别遗忘您的东西
Please do not leave anything behind 4.请不要在这里抽烟
Do not smoke here，please
八、告别语
1.等会见/明天见
see you later/tomorrow 2.再见，谢谢您的光临
Goodbye and thank you for your coming 3.再见，希望再见到您
Goodbye and hope to see you again 4.一路平安
Have a nice trip Reservationist(R): Good afternoon.What can I do for you? 下午好，我能帮您什么吗? Client (C) : Good afternoon.I’m calling from Beijing Foreign Trade Company.Is it poible for me to have a suite? 下午好，这里是北京外贸公司，我想订一间套房，有吗? R: Certainly, can you give me your name please, sir? 有的，先生，可以告诉我您的名字吗? C: West, W-E-S-T.R: Thank you, Mr.West.But by the way, how long will you stay here? 谢谢，WEST先生。请问你要住多久呢? C: I’ll stay here for quite a long time.
我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。 C: How much is the suite, please? 请问套房多少钱呢? R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。 C: Does that include attendance? 有包括服务费吗? R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。 C: Meals included?餐费有包含在内吗? R: Meals are extra, not included.餐费是另外算的，不包含在内。 OK.And your arrival and departure dates?好的，那您抵店和离店的日期是? C: I don’t know, but it could be seventeen to twenty days.不知道，但是大概会住17至20天吧。
R: Then we can only confirm a room from the 10th to the 27th.I’m afraid we won’t be able to guarantee you the room after the 27th.那我们只能确认一个房间给您，从10号至27号，恐怕我们不能保证27号之后有房间给您了。 C: What if there isn’t any room then? 是不是那之后都没有房间了? R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我们也可以将您列在等候名单上或者在最近的地方为您找一家酒店。
C: Fine, thank you.Good-bye.好的，谢谢，再见。
A：Advance Reservations．Can I help you？
B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10 A：Yes，we do have a single room available for those dates B：What is the rate， please A：The current rate is 500RMB per night。 B: That sounds not bad , I will take it.A: Very good.Could you tell me your name,sir,please? B : Yes , it is Moore.A: How do you spell it, please? B: It is M-O-O-R-E.And what is your addre, please?
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