商务写作总结
2020-03-02 04:18:09 来源：范文大全收藏下载本文
Minutes（会议记录）
Contents: 1.Name of party or group holding the meeting +nature of the meeting
2.Venue, time and date of the meeting
3.Names of people attending the meeting
4.Description of the meeting
•A list of report read and approved
•All of the motions made
•Full description of resolutions adopted and brief statement of those rejected
•A record of ballots cast for and against the resolutions
5.Time when the meeting was adjourned and poible venue，time and date of the next meeting
6.Secretary’s signature and typed name
Informal Busine Report
Layout: 1.Introduction (Term of reference: background information of report; （stre）people requiring
the reports; procedure: exact steps + methods/people involved) )
2.Findings (point out all of your discoveries during the course of report investigation)
3.Conclusion (provide logical conclusion based on your findings)
4.Recommendations (itemize desired actions raised according to your findings and conclusion)
Writing tips: 1: Be concise and factual
2.Use present tense
3.Use imperative form
Complaint Letter
Writing tips: 1.Keep in mind that most errors are unintentional.
2.Be brief ( keep your letter to one page；write short paragraphs)
3.Be honest and straight forward ( include sufficient detail to back up your claim；omit
irrelevant information)
4.Maintain a firm but respectful tone, and avoid aggreive, accusing language
5.Send only photocopies of receipts and other documents, and retain originals
6.Get other signatures
7.Do not threaten
8.Avoid making generalizations
9.Use tact, and be direct but respectful
10.Include your contact information
Formal Busine Letters
Contents: 1.Letter head or Return Addre
2.Date
3.Serial No
4.Inside addre
5.Attention line
6.Salutation
7.Subject line
8.Opening sentences/segment
9.Main body
10.Closing segment
11.Complimentary close
12.Signature
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